最新的Oracle Service Cloud Cross-Channel Contact Center認證 1Z0-1038-21考試題庫

問題1

You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A. business rules

B. configuration settings

C. proactive chat widget

D. syndicate chat widget

正確答案: D

問題2

You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

A. Report Command

B. Workspace

C. Workspace Ribbon

D. Global Ribbon

E. Content Pane

正確答案: B

問題3

You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

A. Deselecting the Pull Chat check box in the agent's profile

B. Configuring advanced routing

C. Requesting Chat from File > Options > View Options

D. Fixing the chat workspace

E. Clicking Request Chat on the Live Media bar

正確答案: D,E

問題4

Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during customprocesses testing?

A. f1, f2, f4, f3, f5

B. f5, f2, f3, f4, f1

C. f1, f2, f5, f3, f4

D. f2, f5, f3, f1, f4

E. f2, f5, f1, f3, f4

正確答案: D

問題5

A customer is using standard reports within the analytics module. Which two can be edited in a standard report?

A. non-selectable filters

B. column headings

C. report headings

D. graphs

E. schedules

F. permissions

正確答案: C,E

問題6

How can you set a preference that is local to your machine?

A. By selecting Navigation pane > Configuration > Staff Management > Profiles

B. By selecting File > Configuration

C. By selecting File > Options

D. By selecting File > Settings

正確答案: C

問題7

When an incident is opened, your customerwants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

A. Entry Point

B. Workspace

C. Return

D. Set Fields

E. Load

F. Decision

正確答案: A,B,F

問題8

Which two components can be edited in a standard report?

A. Non-selectable filters

B. Report headings

C. Schedules

D. Graphs

E. Column headings

F. Permissions

正確答案: C,F

問題9

Whichtwo statements are true about generic objects?

A. They require the type of data to be set dynamically.

B. They belong to a stand-alone class that is not derived from an RN object.

C. They automatically consider apackage to consist of custom objects.

D. They are used when working with custom objects only.

E. They can be used with standard objects.

正確答案: C,E

問題10

You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?

A. Create custom fields for the address and phone numbers.

B. Create the standard text with the current address and phone numbers.

C. Update the standard text with the changed address and phone numbers.

D. Create variables with the current address and phone numbers.

E. Update variables with the changed address and phone numbers.

F. Update customfields with the changed address and phone numbers.

正確答案: B,C

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