最新的 Oracle Service Cloud Cross-Channel Contact Center 1Z0-1038-21 免費考試真題:

1. Which six actions can have a null value?

A) Set Category
B) Set Status
C) Set Disposition
D) Set Assigned
E) Set Agent
F) Set Mailbox
G) Set Queue
H) Set Product
I) Set SLAs
J) Set Fields

2. Which two statements are true about chat surveys?

A) You cannot link customer data back to the chat that is submitted.
B) You can send a chat survey only while a customer is on the chat.
C) You can create a chat rule to email a transactional survey to a customer after a chat session.
D) You can create a chat rule to pop up a transactional survey at the end of a chatsession.

3. How many rows can be returned by a tabular query?

A) 10000
B) 100
C) 1000
D) Unlimited
E) 100000

4. Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

A) If a contact record exists, loading details from the contact found in the incident workspace
B) Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
C) Capturingall incident-associated CO data from customers
D) Allowing an agent to switch between workspaces by clicking the "Select Workspace" button
E) If a contact record does not exist, creating a contact record as captured by an agent from customers

5. A customer is trying to import a report when the following error occurs:
"The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified." Which two options will resolve this error?

A) Reduce the picture scale of the report.
B) Update the hash value to match the hash declared at the end of the file.
C) Check the customized regional and language settings of your workstation or personal computer.
D) Check if the exported file was generated by a product version that is older than the existing product version.

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