最新的Oracle B2B Service 2020 Implementation Essentials - 1Z0-1064-20免費考試真題

A. to a specific customer account

B. for a specific SR category

C. for a specific period of time

D. globally, to all service requests that do not have any other coverage

E. for a specific SR status

A. An error will occur; no queue is assigned to the service request.

B. The queue defined by default is the one assigned to the service request.

C. The queue defined in the first evaluated rule is always assigned to the service request.

D. The service request assignment will be unpredictable.

A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.

B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.

C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.

D. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.

A. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.

B. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

C. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5

D. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.

A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

B. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects

C. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service

D. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service

A. Many DCS applications can be active in production at the same time.

B. DCS includes a "reference implementation template" that illustrates recommended implementation practices.

C. DCS application can be embedded in other sites.

D. Only one version of a DCS application can be active in production at any time.

A. Select View > Detach.

B. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.

C. Unlock and publish the new selected profile value.

D. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.

E. Lock the Profile Option for editing.

F. Modify the Profile Value and save.

A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.

B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".

D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.

E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"