最新的ACSS認證 3312考試題庫

問題1

A customer with Avaya Aura Contact Center (AACC) in a SIP environment has added an Avaya Media Aura Server (AAMS) to the Contact Center Management Administration (CCMA).
What is the next step in the configuration of the AAMS?

A. The AAMS must be referenced in Global Settings.

B. The AAMS must be rebooted.

C. Services such as Announcements and Dialog must be associated to the AAMS.

D. Skillsets must be associated to the AAMS.

正確答案: C

問題2

Which statement regarding scripts is true?

A. A primary script is the only place that call variables can be assigned.

B. Only a single secondary script allowed per application.

C. A secondary script is the only place treatments can be applied to the call.

D. A primary script is referenced directly from the Master script, otherwise it is a secondary script.

正確答案: D

問題3

A customer with Avaya Aura Contact Center (AACC) will use the Contact Router for all calls entering the system.
What is one function of the Contact Router?

A. It can link intrinsics to applications.

B. It can link agents to applications.

C. It can link Control Directory Numbers (CDN) to applications.

D. It can link skillsets to applications.

正確答案: D

問題4

A customer with Avaya Aura Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views.
Which view provides a snapshot of the latest and most up-to-date data from the AACC?

A. the Contact Center View

B. the Synchronization View

C. the Contact Center Manager Administration View

D. the Local View

正確答案: A

問題5

When agents finish with a call, and if there are calls waiting, the next call rings immediately on the agent's telephone set. The supervisor would like the agents to have 30 seconds before the next call is presented to the agent.
Which call presentation class option is needed to accomplish this requirement?

A. Presentation Option: Call Force

B. Presentation Option: Put DN on hold to answer call

C. Presentation Option: Return to Queue

D. Presentation Option: After Call Break for N seconds:

正確答案: B

問題6

Which task can the supervisor perform in the Real-Time Displays window under the Change Mode column?

A. Force the agent to logout.

B. Force the agent into Not Ready and select an existing Not Ready Reason Code.

C. Force the agent into Not Ready and select an existing After Call Work Code.

D. Force the agent to login.

正確答案: B

問題7

When more than one agent is available to receive a call, the agent with the highest priority in the skillset will receive the call. If more than one agent has the highest priority, the customer would like the call to be presented to the agent who has been idle the longest since their last Automatic Call Distribution/Control Directory Number (ACD/CDN) call.
Where is this parameter configured?

A. Global Setting > Agent Order Preference

B. Real Time Statistics > Agent Statistics

C. Skillset Definition > Call Age Preference

D. Historical Statistics > Parameters

正確答案: A

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