最新的Avaya Certified Implementation Specialist認證 6211考試題庫

問題1

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

A. the Rules Engine

B. the Outbound Campaign Management Tool

C. the Outbound Message Handler

D. the Inbound Message Handler

正確答案: C

問題2

You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management.
How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

A. Select the "Enable CTI for this agent" option.

B. Enter the SIP address of the agent phoneset in the Voice URI field.

C. Set the agent user type to "Supervisor/Agent".

D. Select the "Create CCT agent" option.

正確答案: C

問題3

When analyzing life cycle of a Web Chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura Contact Center?

A. Customized Web pages, with customized look and feel, and business logic must be created by the customer.

B. Customized Web pages, displays to the customer.

C. The External Web server determines the skillset andpriority assigned to the contact.

D. A set of sample pages is distributed with Contact Center Multimedia to provideJava Server Pages (JSP) script examples of how a Web server can access the Web services.

正確答案: D

問題4

Which template would you assign to an Inbound skillset so it can be monitored by the POM Blending Service?

A. Agent Template

B. Skillset Template

C. Blending Template

D. POM Template

正確答案: C

問題5

Which Avaya Aura Contact Center component is required for Contact Center Multimedia deployment?

A. API Server

B. Avaya Aura Media Server

C. SIP Connector

D. Agent Desktop

正確答案: D

問題6

Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?

A. Transferring the call

B. Copy the calling number from the workitem

C. Getting workitem status

D. Accessing the address book

正確答案: D

問題7

You need to launch the CCT Web Administration Client to perform administrative tasks.
How do you access the CT Web Administration Client?

A. On the CCMA Launchpad select: Configuration > Select the CCT server> dick CT Administration > Click the links.

B. On the System Control and Monitor utility> select the CCT tab > click Launch CCT Console button.

C. On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center> Communication Control Toolkit > Ref Client.

D. Open a web browser and browse to http://<servemame>/CCTConsole, where <servemame> is the name of the CCMS server.

正確答案: A

問題8

Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

A. Contact Center Database Maintenance Utility

B. Control Utility

C. System Control and Monitor Utility

D. CCMM Data Management

正確答案: D

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