最新的Avaya Certified Support Specialist認證 74970X考試題庫

問題1

After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:

A. cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log

B. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log

C. cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log

D. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log

正確答案: B

問題2

You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

A. The Avaya Oceana agents are in READY state for the voice channel.

B. The Avaya Oceana agents are in READY state for the email channel.

C. The AES and CSC connections are established.

D. The Avaya Oceana administrators are in READY state for voice channel.

正確答案: A,B

問題3

A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?

A. Set the login level to FINE to see error messages.

B. Under Filters, choose the level, and then select Add Filter Error.

C. Add a custom filter type error, and then add this filter in selection criteria.

D. By default all the errors are highlighted in Kibana.

正確答案: C

問題4

Consider the log messages:
'RequestId' : 'SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_', 'RouteRequestId' :
'0830cf65-1aaf-48a3-8a2f-44850be19f82', 'WorkflowType' : 'ROUTE_CONTACT_SMS',
'SourceName' : 'OCPShortMessageService', 'CallbackIP' : '135.122.106.229', 'ContactId' :
'ME1NsN-4QI6isb73z-mPyA', 'ChannelType' : 'ShortMessageService', 'Reason' : '400 Bad Request. Space could not be resolved', 'WorkRequestId' : 'Id-706wjRFm7dk_AKsPQmv' Which provider type is being handled in these log messages?

A. OCP Email Provider

B. OCP Chat Provider

C. OCP Social Provider

D. OCP SMS Provider

正確答案: D

問題5

After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

A. Context Store

B. Work Assignment

C. Messaging Service

D. ORC Rest Service

E. Unified Collaboration Model

正確答案: A,D

問題6

Which statement regarding UCA Store Backup is correct?

A. UCA Store backup is immediately for the Avaya Oceana solution.

B. UCA Store backup can be run immediately or scheduled later.

C. UCA Store backup can be taken without entering the backup password.

D. UCA Store backup can be run immediately and it does not support backup scheduling.

正確答案: C

問題7

If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A. Avaya Oceana Workspaces requires LDAP Authentication while logging in.

B. Avaya Oceana Workspaces does not require UAC authorization while logging in.

C. Avaya Oceana Workspaces relies on CM for authentication and authorization.

D. Avaya Oceana Workspaces does not require LDAP Authentication while logging in.

正確答案: A

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