最新的Accredited Professional Certification認證 AP-207考試題庫

問題1

An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?

A. Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.

B. To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.

C. First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.

D. Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.

正確答案: A,C

說明：（僅 VCESoft 成員可見）

問題2

An energy company implemented Energy and Utilities Cloud and deployed the Utility Self-Serve Portal. The next phase of the implementation includes a requirement to show a consumption history graph on the Self-Serve Portal.
What three things are needed to meet the requirement?

A. Use a standard graph component available in the Utility Self-Serve Portal Application as a starting point Then, modify the component and connect it to the right data source using integration procedures

B. Develop or configure integration between Energy and Utilities Cloud and the energy company's customer information system to get the monthly usage information

C. Ask IT where the most suitable source of data that provides the required usage detail is. Assess the next steps based on the findings.

D. Develop a new graph component to show the usage data, and connect it to the data source using integration procedures.

E. Develop or configure integration between Energy and Utilities Cloud and the source system that contains the required data

正確答案: A,B,E

說明：（僅 VCESoft 成員可見）

問題3

A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A. Confirm customer entitlements for field service appointments.

B. Accurately confirm and verify customer details.

C. Check available field service time slots for the week.

D. See a list of all service and work types available in the system.

正確答案: A,B

問題4

A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

A. Salesforce Service Console license

B. Salesforce Field Service license

C. Salesforce Contact Center license

D. Energy and Utilities Base Service license

正確答案: D

說明：（僅 VCESoft 成員可見）

問題5

The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A. Modify the VEELogoCard FlexCard to change the customer logo.

B. Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements

C. Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.

D. Modify the application Page Layout to change/add/remove selected elements

正確答案: B,C

說明：（僅 VCESoft 成員可見）

問題6

Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
Choose 2 answers

A. Create an Experience cloud site to set up a sample digital experience site on your target org.

B. Set up Utilities self-serve templates on your target org.

C. Create customer community user profiles for the Utilities self-serve portal.

D. Select Self-Serve Portal components from the Energy and Utilities Cloud industry Process Library.

正確答案: A,B

問題7

A utility customer runs the majority of their current processes using backoffice CIS, billing, and other thirdparty integrations. As part of the enterprise digital transformation initiative to improve end-to-end experiences, they chose Energy and Utilities Cloud with an incremental rollout strategy, beginning with employee transformation.
What solution component of Energy and Utilities Cloud should be recommended and mapped to get them started on the transformation journey?

A. Partner Management

B. utility 360

C. utility Cx

正確答案: B

問題8

An energy company provides gas and electricity services to some of its customers, but not all When a new customer moves in, what object is used to determine what type of service is available at the premise?

A. Service Point

B. Account

C. Meter

D. Asset

正確答案: A

說明：（僅 VCESoft 成員可見）

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