最新的SAP Certified Application Associate - SAP Service Cloud Version 2 - C-C4H56I-34免費考試真題
問題1
Which actions could you take to control the reaction times of a case? Note: There are 3 correct answers to this question.
正確答案: C,D,E
說明：（僅 VCESoft 成員可見）
問題2
What functionality can you use to grant user access to an SAP S/4HANA transaction in SAP Service Cloud Version 2 as an administrator? Note: There are 2 correct answers to this question.
正確答案: B,D
說明：（僅 VCESoft 成員可見）
問題3
What functionality can be enabled to assist agents with case resolution?
正確答案: C
說明：（僅 VCESoft 成員可見）
問題4
Which milestone can you use for service levels?
正確答案: D
說明：（僅 VCESoft 成員可見）
問題5
Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.
正確答案: B,C,E
說明：（僅 VCESoft 成員可見）
問題6
Which of the following are required to grant business user access? Note: There are 2 correct answers to this question.
正確答案: A,B
說明：（僅 VCESoft 成員可見）
問題7
Which capability ensures service agents send e-mail responses with the correct corporate branding?
正確答案: A
說明：（僅 VCESoft 成員可見）
問題8
You have integrated Microsoft Teams with SAP Service Cloud Version 2.
Where can service agents start sharing workspaces for cases by clicking on the Share Workspace icon? Note: There are 2 correct answers to this question.
Where can service agents start sharing workspaces for cases by clicking on the Share Workspace icon? Note: There are 2 correct answers to this question.
正確答案: B,D
說明：（僅 VCESoft 成員可見）
問題9
Which of the following objects can be displayed in the Entities facet of the Customer Hub screen?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.
正確答案: B,D
說明：（僅 VCESoft 成員可見）
