最新的Peoplecert Certification認證 CMS7考試題庫

問題1

Which of these would fall outside the scope of a typical service change management process

A. An urgent need to replace a CPU to restore a service during an incident

B. A firmware upgrade to a server that is only used for IT Service Continuity purposes

C. A change to a business process that depends on IT Services

D. A change to a contract with a supplier

正確答案: C

問題2

A single Release unit, or a structured set of Release units can be defined within:

A. A Request Model

B. The Plan, Do, Check, Act (PDCA) cycle

C. A Release Package

D. The RACI Model

正確答案: C

問題3

Which of the following is a responsibility of Supplier Management?

A. Development, negotiation and agreement of contracts.

B. Development, negotiation and agreement of Organizational Level Agreements

C. Development, negotiation and agreement of Service Level Agreements.

D. Development, negotiation and agreement of Service Portfolio

正確答案: A

問題4

The 'multi-level SLA' is a three-layer structure. Which of the following layers is NOT part of this type of SLA?

A. corporate level

B. service level

C. customer level

D. configuration level

正確答案: D

問題5

Which of the following BEST describes Technical Management?

A. A Function that includes the groups, departments or teams that provide technical expertise and overal management of the IT Infrastructure

B. Senior managers responsible for all staff within the technical support Function

C. A Function that provides hardware repair services for technology involved in the delivery of service to customers

D. A Function responsible for Facilities Management and building control systems

正確答案: A

問題6

Which is the CORRECT list for the three levels of a multi level Service Level Agreement(SLA)?

A. Corporate, Customer, Service

B. Corporate, Customer, Technology

C. Service, User, IT

D. Technology, Customer, User

正確答案: A

問題7

What do technology metrics measure?

A. Components

B. Processes

C. The end to end service

D. Customer satisfaction

正確答案: A

問題8

Which of the following is an example of capabilities?

A. A software update downloaded automatically to all laptops in an organization

B. Calls to the service desk to register standard changes

C. Software to allow programmers to debug code

D. Menu driven range of facilities used to access service requests

正確答案: B

說明：（僅 VCESoft 成員可見）

問題9

Which process is responsible for sourcing and delivering components of requested standard services?

A. Service Portfolio Management

B. IT Finance

C. Request Fulfillment

D. Service Desk

正確答案: C

問題10

Which of the following provides resources to resolve operational and support issues during Release and Deployment?

A. Early Life Support

B. Evaluation

C. Release Packaging and Build Manager

D. Service Test Manager

正確答案: A

最新的Peoplecert ITIL V3 Foundation - CMS7免費考試真題

最新更新

站內鏈接

聯系我們