最新的Salesforce Certified Advanced Administrator認證 CRT-211考試題庫

問題1

Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain field are updated, the Case Owner is notified by email.
What should the administrator use to email the Case Owner?

A. Outbound Message

B. After Save Flow

C. Email-to-Case

D. Before Save Flow

正確答案: B

說明：（僅 VCESoft 成員可見）

問題2

The administrator at Cloud Kicks built a flow in a sandbox. After testing and validating the flow, the administrator plant to promote the flow to the production environment with a change set.
Which three considerations should the administrator be aware of when moving flows with a change sat? Choose 3 answers

A. Flows deployed are inactive and need to be manually activated.

B. Flows ere automatically activated upon deployment.

C. Flow allows only one version of the flow when deployed with a change sat.

D. All flow dependencies are automatically added to the change set.

E. Deploying or redeploying a flow with change sets creates a version of the flow in the destination org.

正確答案: A,D,E

說明：（僅 VCESoft 成員可見）

問題3

Cloud Kicks uses a dashboard with multiple components based on Account, Case, and Opportunity reports. The system administrator adds a dashboard filter on Account Owner. When filtering the dashboard by Account Owner, records are now missing from several Opportunity components.
What is the recommended way for the system administrator to resolve this issue?

A. On the Opportunity components, change the equivalent field.

B. Create a joined Accounts and Opportunities report for the components.

C. Use a custom report type for Accounts with or without Opportunities.

D. Add a cross-filter to the Opportunity source reports.

正確答案: A

說明：（僅 VCESoft 成員可見）

問題4

Sales reps at Ursa Major Solar often give discounts depending on the configuration of the solar panel system. Customers want to know what the different configuration options are. Sales management wants to ensure the opportunity pipeline is as accurate as possible.
What should sales reps do to ensure their quotes and opportunities reflect their sales?

A. Update the quote record each time the customer requests a different product configuration, and clicks the sync button to update the opportunity.

B. Create new opportunities for each quote request. Change the forecast category to omitted for all except the most likely to be purchased.

C. Use the products related list to associate the different configurations with the opportunity. Update the Amount field with the most likely purchase price.

D. Create a new quote record for each of the different product configurations. Sync the most likely to be purchased back to the opportunity.

正確答案: A

說明：（僅 VCESoft 成員可見）

問題5

An administrator has a request to create a Next Steps field for users to document what they need to do next on a lead. The field should allow users to format the text and be mapped to an opportunity when converted.
What type of field will satisfy these requirements?

A. Text Area

B. Text Area (Rich)

C. Formula (Text)

D. Text Area (Long)

正確答案: B

說明：（僅 VCESoft 成員可見）

問題6

An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template when Case Source is blank. A Process Builder updates Case Source to 'email' when a case is created using Email-to-Case and to web' when a case Is created using Web-to-Case. Otherwise, Case Source Is blank.
What will occur when a case is created from an Incoming email?

A. An email is sent out using Template and then Case Source updates to email'.

B. Case Source updates to email and an email Is sent out using Template1.

C. Case Source updates to 'email' and an email is sent out using Template2.

D. An email la sent out using Template and then Case Source updates to 'email'.

正確答案: C

說明：（僅 VCESoft 成員可見）

問題7

The sales manager at Cloud Kicks wants a way to report on information from a form their clients fill out during the sales cycle. Once a form has been submitted, the client is unable to access it. This form may need to be filled out more than once during the sales cycle. There are more than 30 fields on this form, and the sales team needs to be able to see what changed from one submission to the next.
Which two options should an administrator use to solve this scenario?
Choose 2 answers

A. Make custom fields.

B. Create a custom object.

C. Add forms as attachments.

D. Turn on Field Tracking.

正確答案: B,D

說明：（僅 VCESoft 成員可見）

問題8

AW Computing has several service plans it offers with its laptops. Management wants the sales team to focus on bringing in new business and to have the creation of the renewal opportunity for the service plans happen automatically.
What approach should the administrator take to automate the renewal process7

A. Create a validation rule to prevent the rep from closing the opportunity until a renewal is associated.

B. Configure a flow that will create the renewal based on the closed-won date and opportunity line items.

C. Create a dynamic Lightning page with rich text to remind the rep to create a renewal opportunity when the opportunity is closed won.

D. Configure a time-based workflow to send an email reminder to the sales rep when the service plan expires.

正確答案: B

說明：（僅 VCESoft 成員可見）

問題9

An administrator has found a free app on the AppExchanged and would like to install it.
Which three items should the administrator take to consideration before installed he managed package?
Choose 3 answers

A. Custom objects and custom fields used by the app count against the org's limits.

B. Managed apps do not undergo a formal security review by Salesforce.

C. Apps may require certain Salesforce editions or features to be enabled.

D. Apps may require external, third-party web services to function properly.

E. Apps must be installed in production before the app can be installed in a sandbox.

正確答案: A,C,D

說明：（僅 VCESoft 成員可見）

問題10

The operations team at Ursa Major Solar (UMS) currently tracks installations using a spreadsheet. The information captured includes customer name, address, purchase and installation dates, configuration specs, and additional installer instructions. UMS's CEO would like to utilize Salesforce to track this information instead.
Which action should the administrator take to meet this requirement?

A. Use Salesforce REST API to create the object and also import the data.

B. Use Lightning Object Creator to create the object and also import the data.

C. Use Schema Builder to create the object and also import the data.

D. Use Object Manager to create the object and also import the data.

正確答案: B

說明：（僅 VCESoft 成員可見）

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