SAP C_C4H51_2405 考試概覽:

認證廠商:	SAP
考試名稱:	SAP 認證助理 - 實施顧問 - SAP Service Cloud
考試代碼:	C_C4H51_2405
考試費用:	200 USD
考試時間:	180 minutes
相關認證:	SAP 認證助理 - 實施顧問 - SAP Sales Cloud SAP 認證應用助理 - SAP Cloud for Customer
考試形式:	單選題（單一答案）, 複選題（多重答案）, 情境式試題
及格分數:	65%
證照有效期限:	有效期限至 SAP 停止維護該認證版本為止
支援語言:	English
實際考試題數:	80
推薦課程:	SAP Service Cloud 實作學習路徑 SAP Service Cloud 設定與管理課程
考試報名:	SAP 訓練與認證商店 SAP 認證中心
範例考題:	SAP C_C4H51_2405 範例考題
考試方式:	線上監考測驗；可透過 SAP Certification Hub 全天候預約應考
必備條件:	無強制報考資格要求。建議具備：CRM 流程基礎知識、SAP CX 解決方案相關認識，以及 SAP Service Cloud 實作之實務經驗
官方大綱網址:	https://learning.sap.com/certifications/sap-certified-associate-implementation-consultant-sap-service-cloud_C_C4H51_2405

SAP C_C4H51_2405 考試大綱：

主題	簡介
主題 1	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
主題 2	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
主題 3	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
主題 4	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.