最新的Salesforce Certified Field Service Consultant - Field-Service-Consultant免費考試真題
問題1
When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there areno milestones listed when viewing the record.
How should this issue be resolved?
How should this issue be resolved?
正確答案: C
說明：（僅 VCESoft 成員可見）
問題2
Which three objects are associated to the Work Type? Choose 3 answers
正確答案: A,B,E
說明：（僅 VCESoft 成員可見）
問題3
Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?
正確答案: C
說明：（僅 VCESoft 成員可見）
問題4
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource Licenseand Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?
How should a Consultant provide access to the Salesforce Field Service mobile app?
正確答案: D
說明：（僅 VCESoft 成員可見）
問題5
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are stillscheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers
正確答案: A,B
說明：（僅 VCESoft 成員可見）
問題6
Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?
正確答案: C
說明：（僅 VCESoft 成員可見）
問題7
A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?
Which setting should a consultant consider to improve travel time accuracy?
正確答案: B
說明：（僅 VCESoft 成員可見）
問題8
Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should aConsultant recommend implementing this process?
正確答案: D
說明：（僅 VCESoft 成員可見）
問題9
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?
To which object should the technician add a product request record?
正確答案: B
說明：（僅 VCESoft 成員可見）
問題10
Which configuration can Universal Containers use to brand the Salesforce Field Service mobileapp?
正確答案: C
說明：（僅 VCESoft 成員可見）
