最新的ISEB The Foundation Examination - ITIL® - ISEB-ITILF免費考試真題
問題1
Which of the following should be done when closing an incident?
1.Check the incident categorization and correct it if necessary
2.Check that the user is satisfied with the outcome
1.Check the incident categorization and correct it if necessary
2.Check that the user is satisfied with the outcome
正確答案: B
問題2
Which one of the following would NOT involve event management?
正確答案: B
問題3
Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?
正確答案: A
問題4
Which of the following is service transition planning and support NOT responsible for?
正確答案: C
問題5
Which of the following are classed as stakeholders in service management?
1.Customers
2.Users
3.Suppliers
1.Customers
2.Users
3.Suppliers
正確答案: C
問題6
Which of the following are basic concepts used in access management?
正確答案: A
問題7
Which process is responsible for managing relationships with vendors?
正確答案: D
問題8
Which role is responsible for carrying out the activities of a process?
正確答案: B
問題9
Which two processes will contribute MOST to enabling effective problem detection?
正確答案: B
問題10
Which one of the following generates demand for services?
正確答案: A
問題11
Which of the following is an enabler of best practice?
正確答案: D
問題12
Which of the following areas would technology help to support during the service lifecycle?
1.Data mining and workflow
2.Measurement and reporting
3.Release and deployment
4.Process design
1.Data mining and workflow
2.Measurement and reporting
3.Release and deployment
4.Process design
正確答案: B
問題13
The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?
正確答案: D
問題14
A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
正確答案: B
