最新的EXIN ITIL 4 Foundation - ITILFND_V4免費考試真題

A. A request for normal operation to be restored

B. A request to investigate the cause of an incident

C. A request for access to a file

D. A request to implement a security patch

A. To ensure that agreements are written simply and are easy to understand

B. To capture information about service issues and performance against agreed goals

C. To ensure continual improvement of services, so that they meet the evolving needs of service consumers

D. To collect information about service consumer goals and objectives

A. It is the role of senior management to authorize improvement initiatives

B. Training should be provided to those involved in continual improvement

C. A single continual improvement register should be maintained by senior management

D. Continual improvement participation should be limited to a small dedicated team

A. The change type and model is the basis for assigning the change authority

B. The technician making an emergency change can authorize such changes

C. Every time a standard change is requested a change authority is assigned

D. Ensuring that changes are authorized after their deployment is done by the change authority

A. Documenting the steps in a workaround

B. Re-assessing a known error to understand the ongoing impact

C. Reviewing incident records to identify trends

D. Implementing a technical fix to resolve an issue

A. Information and technology

B. Organizations and people

C. Value streams and processes

D. Partners and suppliers

A. Known error

B. Incident

C. Workaround

D. Risk

A. Service level management

B. Incident management

C. Deployment management

D. Service request management

A. Service value chain

B. Four dimensions of service management

C. Practices

D. Guiding principles