最新的Salesforce Consultant認證 Plat-Con-201考試題庫

問題1

Which element retrieves data from a Salesforce picklist in an org?

A. Calculation Action

B. Select

C. Mark this item for later review.

D. Lookup

E. DataRaptor Extract Action

正確答案: B

說明：（僅 VCESoft 成員可見）

問題2

A Salesforce Omnistudio Consultant is validating an Omniscript they have developed for a client.
The client has specific business requirements that the script must meet. What is the best way for the consultant to ensure that the Omniscript meets the client's business requirements?

A. Ask the client to review the Omniscript with their internal team.

B. Conduct a thorough review of the Omniscript, comparing each step with the client's business requirements.

C. Implement the Omniscript without comparing it with the client's business requirements.

D. Assume that the Omniscript meets the client's business requirements without conducting a review.

正確答案: B

說明：（僅 VCESoft 成員可見）

問題3

A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
- Easy access to frequent processes
- "At a glanc" dashboards of customer information
- Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution? Choose 2 answers

A. Display a 360° view of the customer

B. Display differentactions based on context

C. Guide users through complex processes

D. Allow customers to enter bill payment information

正確答案: A,B

說明：（僅 VCESoft 成員可見）

問題4

What can a DataRaptor Extract do?

A. Load data from external sources

B. Create data in multiple related objects

C. Retrieve data from multiple related objects

D. Extract data from a spreadsheet

正確答案: C

說明：（僅 VCESoft 成員可見）

問題5

A consultant is designing a FlexCard for a client. The client wants the FlexCard to launch a child card with additional information and actions related to the parent card when the agent clicks on a button. How should the consultant design the FlexCard to meet the client's requirements?

A. Design the parent card to launch a new OmniScript when the specific action is taken.

B. Design the parent card to launch a new DataRaptor when the specific action is taken.

C. Design the parent card to launch a child card when the specific action is taken.

D. Design the parent card to launch a child card through a Flyout Action.

正確答案: D

說明：（僅 VCESoft 成員可見）

問題6

When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverageon their current plan. Which OmniStudio tool could a consultant recommend to get the discounted rate?

A. OmniStudio Action

B. Calculation Matrices

C. DataRaptor Transform

D. DataRaptor Turbo

正確答案: B

說明：（僅 VCESoft 成員可見）

問題7

A consultant needs to give business users (non-developers) the ability to update pricing logic in a Calculation Matrix without deploying code. What OmniStudio capability supports this?

A. Matrices must be recreated from scratch for each change

B. Calculation Matrices can be maintained via CSV upload/download and edited directly by admins in the UI

C. Only System Administrators with code access can update matrices

D. Calculation Matrices require Apex classes to be modified

正確答案: B

說明：（僅 VCESoft 成員可見）

問題8

A use case requires an Integration Procedure to call an external API that returns a JSON list of customer service agents. The subsequent OmniScript needs to display this list. Which part of the HTTP Action configuration is responsible for ensuring the external data structure is mapped to a format accessible by subsequent Integration Procedure actions?

A. Headers section, which contains only authentication and content type metadata.

B. Response Mapping parameters, which define how the response body is extracted and stored as an element within the Integration Procedure's data JSON.

C. Timeout parameter, which determines how long the Integration Procedure waits for the external response.

D. Request Body parameters, which define only the data sent to the external API, not the received data.

正確答案: B

說明：（僅 VCESoft 成員可見）

問題9

What is the primary purpose of a Type Ahead Block element in an OmniScript?

A. To trigger a Calculation Procedure on field change

B. To provide auto-complete suggestions as a user types, pulling data from a DataRaptor or Integration Procedure

C. To validate user input against a regular expression

D. To pre-fill an entire form with existing record data

正確答案: B

問題10

A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session. How should the consultant design the solution to meet these requirements?

A. OmniScripts and DataRaptors

B. FlexCards and DataRaptors

C. OmniScripts and Integration Procedures

D. FlexCards and Integration Procedures

正確答案: C

說明：（僅 VCESoft 成員可見）

問題11

Which two statements are true about Integration Procedures? Choose 2 answers

A. They can chain multiple DataRaptors and REST calls into a single transaction

B. They require a user interface to execute

C. They can be called synchronously or asynchronously from an OmniScript

D. They are limited to a single Salesforce object per execution

正確答案: A,C

說明：（僅 VCESoft 成員可見）

問題12

A client's OmniScript is timing out when calling an external REST API through an Integration Procedure during peak hours. Which two approaches should the consultant consider? Choose 2 answers

A. Ignore the issue since OmniScript has no timeout limits

B. Increase the number of synchronous nested REST calls within the same transaction

C. Reduce the size/complexity of the payload being sent

D. Convert the call to asynchronous processing where appropriate

正確答案: C,D

說明：（僅 VCESoft 成員可見）

問題13

A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page. Which type of action should the consultant recommend to meet this new requirement?

A. Navigate

B. URL

C. Event

D. Redirect

正確答案: A

說明：（僅 VCESoft 成員可見）

問題14

A Salesforce Omnistudio Consultant is tasked with creating an Omniscript for a client's customer service process. The consultant wants to integrate Salesforce Knowledge into the Omniscript.
What is one way the consultant can configure an Omniscript to search for Salesforce Knowledge articles?

A. Using a complex search algorithm

B. Based on dynamic inputs from Omniscript fields

C. Using a simple search ..

D. Based on static values set up during configuration

正確答案: B

說明：（僅 VCESoft 成員可見）

問題15

Which OmniScript element retrieves Salesforce data that is then returned in Value/Label pairs and becomes available for selection in a dropdown list?

A. Calculation Action

B. Select

C. Lookup

D. DataRaptor Extract Action

正確答案: B

說明：（僅 VCESoft 成員可見）

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