最新的Oracle Cloud認證 1Z0-1064-26考試題庫

問題1

What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A. Configure products groups and product items in Engagement Cloud.

B. Add images as the product image will not be pulled from Engagement Cloud.

C. Add product ID(s) to the database component.

D. Add the Product object to your DCS application.

正確答案: A,C,D

問題2

Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. The Base Locale for the articles has not been enabled in the correct language.

B. Users have not been given the "Knowledge Analyst" role.

C. The User Group selected for authoring articles has been set to 'External".

D. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".

正確答案: B

問題3

If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. have to contact Oracle Support for the permission to deploy your custom DCS application

B. be required to create all of your own components for the display of Engagement Cloud objects

C. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

D. not be able to preview your application before you publish it

正確答案: B

問題4

Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Validate that Allow Duplicate is selected on the product item.

B. Verify that Eligible for Service is selected on the product item.

C. Verify that Root Catalog is selected on the product groups.

D. Validate that the product item is active and published.

正確答案: D

問題5

You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A. Available

B. Interval

C. Start/Stop

D. Time Period

E. Duration

正確答案: E

問題6

You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A. An error will occur; no queue is assigned to the service request.

B. The queue defined by default is the one assigned to the service request.

C. The queue defined in the first evaluated rule is always assigned to the service request.

D. The service request assignment will be unpredictable.

正確答案: C

問題7

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A. The team members don't have the Email Administrator Role provisioned.

B. There are no specific e-mail tasks available.

C. The environment was not provisioned correctly and the service module is missing.

D. The team members have not established the e-mail feature on the Offerings page.

正確答案: D

問題8

If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the "delete activities" role from all the users who have this role.

B. Remove the users of the roles who have the "delete activities" access.

C. Remove the "delete activities" privilege from all the roles for users who have this access.

D. Remove the "delete activities" button from all pages used by the users who have this access.

正確答案: B

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