最新的Oracle Applications認證 1Z0-465考試題庫

問題1

Your customer has performed a search on the knowledgebase and has stated that they are getting strange results. Every time they search for the word "widget" the correct answer appears as the 10th answer on the search results and not at the top of the first page.
How can you increase the value of the word "widget" In the knowledgebase search results?

A. Set the display position to "Fix at top."

B. Assign all products and categories to the knowledgebase answer.

C. Set the display position to "Place at top."

D. Add the search term to the keyword field of the knowledgebase answer.

正確答案: D

說明：（僅 VCESoft 成員可見）

問題2

Your customer would like some changes to be made in the incident workspace. Which three changes can be made by using workspace functionality?

A. Conditionally hide specific product items based on the logged in staff account's profile.

B. Focus on a specific workspace tab based on the value of a custom field.

C. Copy the value in the Queue menu to a custom field.

D. Change the color of the Banner Flag based on the incident's severity.

E. Right justify all field labels on the workspace

正確答案: A,D,E

說明：（僅 VCESoft 成員可見）

問題3

Your customer wants to implement a new business process. They have given you these requirements:
-All contacts when created will have the contacts.c$free_trial custom field set to NO (default in no
value). -All contacts will be added to organization = "Temp". -All contacts with contacts.c$free_trial = "Yes" will have an opportunity created that is assigned to
"agent 1", with a status = "Lead" and territory = EMA - United Kingdom.
Identify the three minimum rule types to be configured to meet the requirement.

A. Incident Rule

B. Opportunity Rules

C. Survey Rules

D. Organization Rules

E. Task Rules

F. Contact Rules

G. Chat Rules

正確答案: B,D,F

說明：（僅 VCESoft 成員可見）

問題4

Your customer has five different incidents queues:
-Help -Tier 2 -Escaped -Accounting -VIP The Help and VIP queues have the quickest response goals.
Which two configurations will ensure that an agent's profile pulls incidents assigned these queues first using a single agent profile?

A. Use the Strict Priority Pull Policy

B. Add all five queues to the agent's profile.

C. Use the First Due Pull Policy

D. Add all five queues to the agent's profile with Helper and VIP being the first two in the list.

E. Create an agent profile to only work these two queues.

正確答案: A,D

問題5

When using standard reports within the Analytics module there is a limit to what can be edited in each report.
Select the two items that are editable on a standard report.

A. Schedules

B. Graphs

C. Non Selectable Filters

D. Column Headings

E. Report Heading

F. Permissions

正確答案: A,E

說明：（僅 VCESoft 成員可見）

問題6

Your customer wants to set a disposition and add specific standard text item automatically based on a given endpoint within guided Assistant path info the response thread.
What are the two steps required to complete this request?

A. Create a Named Event to fire each end point of the Guide.

B. Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.

C. Use an Incident Business rule to fire a named event and populate the standard text to the message thread.

D. Use Agent Workflow to populate the disposition and populate the standard text based on the named event in the guide.

E. Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required on the incident workplace.

正確答案: A,B

說明：（僅 VCESoft 成員可見）

問題7

Your customer has asked you to fulfill a list of requirements for their incident workspace.
The customer has explained that the following constraints will be place.
-All incidents received will via a web from that your customer manages which is automatically forwarded to the Oracle Rightnow CX Service mail server. -All incident data will be formatted exactly in the same manner in each email using the following
format: -Last Name -First Name -Product -Serial Number -Question
Requirements:
-Create a tab with "Risk Management" data consisting of custom fields and custom object data, and hide it from all standard agents. -If the serial number is greater than 500000 set the value of the custom field "Risk Management"
Yes. -Capture the "Product" field from the email and populate the product in the incidents.prod_id field. -Capture the Last and First names from the email and populate the product contact.last_name
and contacts.first_name fields. -Create tabs for each product linking to the product information page on your customer's web site. -Once the product has been set in the workspace open up the applicable tab automatically for the agent to view.
They have asked that no customization be part of the new workspace.
Identify the three requirements that are met using standard product features within the workspace.

A. Create a tab with "Risk management" data consisting of custom fields and custom object data, and hide it from all standard agents.

B. If the serial number is greater than 500000 set the value of the custom field "Risk management" = Yes

C. Capture the Last and First names from the email and populate the product in the contact.last_name and contacts.first_name fields.

D. Once the product has been set in the workspace open up the applicable tab automatically for the agent to view.

E. Capture the "Product" field from the email and populate the product in the incidents.prod_id field.

F. Create tabs for each product linking to the product information page on the customer's web site.

正確答案: C,D,E

問題8

Your customer ships packages directly to customers using a track able shipping method.
When an order is shipped, a tracking number is saved in an incident custom field.
In order to quickly respond to customer's questions about shipping status, your customer has requested that a hyperlink control be available on the incident workspace that will load the tracking details of the package associated with the incident when clicked.
The custom field details are below:
-Name: Tracking ID -Data Type: Text Field -Usage: Plain Text -Default Value: Null -Size of Field: 13 -Column Name: tracking_id -Custom Field ID: 87 The URL customer has provided for tracking is https://widgetshippers.com/trackyourpackage?id=
Of the available options, select the one that satisfies your customer's request.

A. https://widgetshippers.com/trackyourpackage?id=c$tracking_id

B. https://widgetshippers.com/trackyourpackage?id=$p_icf_87

C. https://widgetshippers.com/trackyourpackage?id=incidents.c$tracking_id

D. https://widgetshippers.com/trackyourpackage?id=$icf_c&tracking_id

E. https://widgetshippers.com/trackyourpackage?:id=incidents.c$tracking_id

正確答案: C

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