最新的Oracle Engagement Cloud 2018 Implementation Essentials - 1Z0-993免費考試真題

A. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.

B. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.

C. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.

D. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.

A. Object triggers

B. Business objects

C. Pages

D. Themes

E. Templates

F. Languages

G. Object workflows

H. UI components

A. Many DCS applications can be active in production at the same time.

B. DCS includes a "reference implementation template" that illustrates recommended implementation practices.

C. DCS application can be embedded in other sites.

D. Only one version of a DCS application can be active in production at any time.

A. Title, Category, Severity, Status

B. Title, Status

C. Title, Category, Severity

D. Title, Status, Problem Description

E. Title

A. Manage Service Request Categories

B. Manage Service Request Status Values

C. Manage Service Request Resolutions

D. Manage Service Request Severities

E. Manage Service Request Queue

F. Manage Service Request Products

A. Add a message to a Service Request.

B. Chat with an Agent about a Service Request.

C. Delete a Service Request.

D. Create a Service Request.

E. View and edit attachments to a Service Request.

A. Remove the "delete activities" role from all the users who have this role.

B. Remove the users of the roles who have the "delete activities" access.

C. Remove the "delete activities" privilege from all the roles for users who have this access.

D. Remove the "delete activities" button from all pages used by the users who have this access.

A. They allow a user to copy a service request.

B. They have default values.

C. They allow a user to escalate a service request.

D. They can all be modified.

E. They can be assigned to a custom action script.

F. They allow a user to forward a service request.