最新的Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials - 1Z1-1038免費考試真題

A. It is triggered by an event that occurs on the standard objects that are used by queues.

B. It can be triggered by an event that occurs even on a custom object.

C. It is also known as the Object Event Handler.

D. It is triggered by an event that occurs on standard objects only.

E. It can be triggered by an event that occurs on community objects.

F. It is always triggered from business rules.

G. It is a PHP script that executes only synchronously.

A. They can sort incidents raised by a contact.

B. They reduce human error.

C. They promote efficiency.

D. They guide agents through complex customer interactions and data updates.

E. They help customers find relevant knowledge answers.

A. https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3

B. https://yoursite.domain/services/rest/connect /latest/accounts/ID/3

C. https://yoursite.domain/services/rest/connect /latest/accounts_ID/3

D. https://yoursite.domain/services/rest/connect /v1.3/accounts/3

E. https://yoursite.domain/services/rest/connect /latest/accounts/3

F. https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3

A. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.

B. Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.

C. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

D. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.

A. A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.

B. Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.

C. Incident rules should have a minimum of two rule states.

D. A catch-all rule has no impact on incident rules.

E. All incident rules should have an action to transit from the initial state to another state.

F. A catch-all escalation action has no impact on incident rules.

G. Incident rules should have one rule state.

A. Standard

B. Round Robin

C. Manual

D. Strict Priority

E. First Due

F. Advanced

A. EGW_ENABLED

B. EGW_SAVE_EMAIL_HEADERS

C. EGW_AUTO_CONT_CREATE

D. EGW_UPDATE_BY_CREATE

E. EGW_SECURE_UPDATE_ENABLED

A. When your portal needs the support of different channels for login

B. When new business processes need to be supported other than the standard contact center

C. When multiple languages need to be supported

D. When you need multiple channels enabled such as email, chat, and web self-service

E. When your business operates in different lines of business