最新的Oracle Service Cloud認證 1z1-981考試題庫

問題1

Which four view modes are available in the Report Editor?

A. Design View

B. Graphical View

C. Report View

D. Layout View

E. Database View

F. Data Set View

正確答案: A,C,D,F

問題2

What are the three different types of pull policy for queues?

A. Standard

B. Round Robin

C. Manual

D. Strict Priority

E. First Due

F. Advanced

正確答案: C,D,E

問題3

How can you enable add-ins to run locally without uploading it to the server?

A. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.

B. Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.

C. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

D. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.

正確答案: D

問題4

What would you use for repetitive text with a single point of maintenance for any changes to the text?

A. Custom field

B. Merge field

C. Custom object field

D. Variable

正確答案: D

問題5

問題6

A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

A. The profile to which the agent is assigned does not have a navigation set assigned.

B. The profile to which the agent is assigned does not have the Interface Access check box selected.

C. The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.

D. The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.

E. The profile to which the agent is assigned does not have the incident workspace assigned.

正確答案: B

問題7

An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

A. Agents will get incidents only from the ql queue.

B. Agents cannot use the Fill Inbox functionality because the pull policy is manual.

C. Agents can use the Fill Inbox functionality to select any of the three queues.

D. Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.

正確答案: C

問題8

Which two statements are true when working with add-ins in a Custom Object workspace?

A. IGenericObject is the interface that is available with the add-in API for custom objects.

B. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.

C. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.

D. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.

E. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.

正確答案: B,C

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