最新的Avaya-Certification認證 3300考試題庫

問題1

A supervisor with Avaya Aura Contact Center is going on vacation in two weeks and the agents will temporarily report to another supervisor during that time.
When the supervisor returns, how should the agents report back?

A. Create a new Agent User Defined Partition.

B. Create a new Reporting Agent Standard Partition.

C. Create and schedule an Agent to Skillset assignment.

D. Schedule a Reset Assignment.

正確答案: C

問題2

A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when the Call Rate Intrinsic is used?

A. the total number of active calls in the system

B. the number of contacts that entered the system in the last 10 minutes

C. the number of calls that entered the system in the last 10 minutes

D. the number of calls answered in the preceding 10 minutes

正確答案: B

問題3

A customer with Avaya Contract Center in SIP environment would like to add voice processing commands to an application.
Which block would be required?

A. Input

B. IVR

C. Treatment

D. Output

正確答案: B

問題4

When more than one agent Is available to receive a call, the agent with the highest priority In the skillet will receive the call. If more than one agent has the highest priority, the customer would like the call to be presented to the agent who has been idle the longest since their last Automatic Call Distribution/Control Directory Number (ACD/CDN) call.
Where is this parameter configured?

A. Skillset Definition >Call Age Preference

B. Global Setting > Agent Order Preference

C. Real Time Statistics>Agent Stat.

D. Historical Statistics >Parameters

正確答案: B

問題5

How many seconds are recommended that a script should wait after queuing a contact to a skillset?

A. WAIT 8

B. WAIT 1

C. WAIT 4

D. WAIT 2

正確答案: D

問題6

An agent In Avaya Aura Contact Center steps away from the phoneset without logging out or going into Not Ready- Upon return. It is discovered that the telephone has been logged out.
What is the most likely explanation?

A. The "Longest Idle since Login" expired, logging out the telephone.

B. The "Longest Idle since Last ACD/CDN" calls expired, logging out the telephone.

C. The Call Presentation Class "Return To Queue" was enabled for this telephone, a call was presented and returned to the queue while the agent was away and the Logout option was assigned for After "Return to Queue, Make Phone set".

D. The Call Presentation Class "After Call Break for N seconds" was enabled for this telephone, and the telephone was forced logged out.

正確答案: C

問題7

A customer with Avaya Aura Contact Center has five calls waiting in queue for the Customer Service Skillset. An agent becomes available who can answer the calls.
Which call will be presented to the agent?

A. The call that has been In the system the longest

B. The call for which the agent has the highest priority

C. The call that has been In queue the longest

D. The call with the highest priority in the script

正確答案: A

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