Avaya 33160X 考試概覽:

認證廠商:	Avaya
考試名稱:	Avaya Workforce Engagement 支援認證考試 33160X
考試代碼:	33160X
支援語言:	English
範例考題:	Avaya 33160X 範例考題
官方大綱網址:	https://www.avaya.com

Avaya 33160X 考試大綱主題:

章節	目標
管理與支援	- 系統管理任務 1. 使用者角色與權限管理 2. 基本設定與維護操作 - 疑難排解與支援 1. Workforce Engagement 系統中的常見問題 2. 基本診斷與解決方法
工作力最佳化與分析	- 工作力排班與預測概念 1. 工作量預測與人員配置調整 2. WEM 中的基本排班原則 - 報表與分析 1. 標準報表與儀表板 2. 用於營運改善的數據解讀
Avaya Workforce Engagement 概述	- 系統架構與部署概念 1. 與 Avaya Experience Platform 及聯絡中心系統的整合 2. Avaya WEM 解決方案的高階架構 - Workforce Engagement (WEM) 解決方案的核心概念 1. Avaya Workforce Engagement 產品組合的核心元件 2. 員工參與系統的目的與商業價值
錄音與品質管理	- 通話錄音設定與管理 1. 錄音疑難排解基礎 2. 錄音策略與儲存處理 - 品質管理工作流程 1. 品質保證流程與報表 2. 評估表單與評分機制

最新的 Avaya ACSS 33160X 免費考試真題：

1. In an Avaya Contact Recorder Advenced (ACRA) solution, what are the three VoIP delivery recording types?
(Choose three)

A) DMS
B) DMCC
C) VoIP Gateway Recording
D) Station-Side (Interception)
E) SIPREC

2. Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)

A) The account must be defined within a workgroup
B) It is allowed to change the username after initial installation.
C) The account cannot be the same as the Management Service account
D) The password can be changed after the installation

3. During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?

A) Site servers
B) Security settings
C) Servers role
D) Enterprise Settings

4. Which two are examples of server role? (Choose two)

A) Recorder Integration Service
B) Enterprise Manager
C) Avaya Contact Recorder
D) Framework Integration Service

5. Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?

A) MSA
B) Local account
C) DMSA
D) Maintenance account

問題與答案：

問題 #1
答案： B,C,E

問題 #2
答案： C,D

問題 #3
答案： C

問題 #4
答案： A,C

問題 #5
答案： A