Avaya 33810X 考試概覽:

認證廠商:	Avaya
考試名稱:	Avaya Aura® Contact Center 解決方案設計考試 33810X
考試代碼:	33810X
支援語言:	English
考試形式:	單選/多選題, 情境分析題
範例考題:	Avaya 33810X 範例考題
考試方式:	監考考試（依地區提供線上或授權測試中心）
必備條件:	建議熟悉 Avaya Aura 平台與聯絡中心基礎知識；具備電話技術或統一通訊（Unified Communications）的先前經驗者佳。

Avaya 33810X 考試大綱主題:

章節	目標
解決方案設計需求	- 設計考量因素 1. 多管道聯絡處理（語音、電子郵件、即時對談） 2. 路由策略與呼叫流程設計 - 業務需求分析 1. 非功能性需求（效能、彈性） 2. 聯絡中心功能需求對照
運維與維護	- 疑難排解與最佳化 1. 常見故障情境 2. 系統調優與最佳化技術 - 監控與報表 1. 報表工具與儀表板 2. 聯絡中心效能指標
聯絡中心架構概述	- 部署模式 1. 擴充性與高可用性概念 2. 本地部署（On-premises）考量因素 - Avaya Aura Contact Center 組件 1. 核心平台架構與模組 2. 與 Avaya Aura 生態系統的整合
系統整合	- 電話與 SIP 整合 1. SIP 中繼與信令基礎 2. 與 Avaya Communication Manager 的整合 - CRM 與第三方系統 1. 資料交換與中介軟體考量因素 2. CTI 整合概念

最新的 Avaya Aura 33810X 免費考試真題：

問題 #1

Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

A. Standby License Manager
B. Remote license file
C. Local WebLM license file
D. Remote WebLM server

顯示解答討論 0

答案：A,C 🗳️

問題 #2

Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A. VMware Mid-Range Server
B. Physical Mid-Range Server
C. VMware High-End Server
D. Physical Entry-Level Server

顯示解答討論 0

答案：B 🗳️

問題 #3

There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A. Avaya can deliver what has been promised.
B. The proposal value Is obvious, so It is not discussed.
C. Avaya solution Is technologically better or equivalent to other proposals but less expensive.
D. The executive summary section of the proposal highlights the solution features.

顯示解答討論 0

答案：B,C 🗳️

問題 #4

Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A. Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
B. Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
C. Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
D. Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C

顯示解答討論 0

答案：D 🗳️

問題 #5

A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.
Which application will meet the customer's requirements?