最新的Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation - 6201.1免費考試真題
問題1
The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
While making the changes, what can be done to make the future changes easier and more efficient?
While making the changes, what can be done to make the future changes easier and more efficient?
正確答案: B
問題2
A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)
正確答案: C,D
說明：（僅 VCESoft 成員可見）
問題3
Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)
正確答案: A,C
說明：（僅 VCESoft 成員可見）
問題4
CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?
What must he do to reset a password in CMS?
正確答案: D
問題5
Which packet is needed to have skill available instead of hunt groups?
正確答案: C
問題6
A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?
正確答案: B
