最新的Avaya Aura認證 6209.1考試題庫

問題1

The technician has installed a Contact Center multimedia (CCMM)email and web services to the Contact Center solution. What do the customers email and web server connect to?

A. Customer LAN

B. Contact Center Server ELAN

C. Contact Center Server Subnet

D. Customer server ELAN

正確答案: A

問題2

Where can the settings are configured for the inbound mail handler (IMH) such as the time between intervals?

A. Through the email server

B. Through the Multimedia Administrator

C. Through the Outbound Campaign Manager

D. Through the Contact Center Manager Administration Network Configurations screen

正確答案: D

問題3

A technician has installed Contact Center Multimedia (CCMM) in the contact center and will use Avaya Aura Agent Desktop (AAAD) to respond to customer e-mail contacts. Which three e-mail features are available in the AAAD? (Choose three).

A. Voting buttons

B. Address book

C. Autosignature

D. Expires after setting

E. Suggested responses

正確答案: B,C,E

問題4

When verifying the Contact Center Multimedia (CCMM) installation, how would you verify the multimedia database?

A. Open the Database Maintenance utility and select "verify database"

B. Browse to http://<server name>/csp/multimedia/ws.Contact.cls and verify the Web Service ws.Contact Web Page

C. Use the Reference Client to send and receive a Multimedia type contact

D. Ensure that the CCMM services are running

正確答案: B

問題5

Windows 2008 enables the firewall if connected to a domain. What does Avaya recommend to ensure client server connectivity?

A. Disable the anti-virus software that is installed

B. Import the Avaya Aura Contact Center firewall security policy

C. Disable the firewall

D. Add the Communication Control Toolkit (CCT) portal to the Windows 2008 firewall exception list

正確答案: B

問題6

A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Contact Center Multimedia (CCMM) is not installed on this solution. When browsing, where can the AAAD installation page be found?

A. http://<servername>/agentdesktop where <servername> is the server name or IP address of the Communication Control Toolkit server

B. http://<servername>/agentdesktop where <servername> is the server name or IP address of the Contact Center Manager Administration server

C. http://support.avaya.com Web site

D. http://<servername>/agentdesktop where <servername> is the server name or IP address of the Contact Center Multimedia server

正確答案: A

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