最新的Avaya Aura認證 7391X考試題庫

問題1

To gather status and health information about the Avaya Aura Call Center Elite Multichannel server applications, which application runs in a Microsoft server environment?

A. Call Routing Server

B. XML Server

C. Interaction Data Service

D. Application Management director

正確答案: D

說明：（僅 VCESoft 成員可見）

問題2

Which statement about real-time reports is true?

A. Queue reports can include information about telephony contacts only

B. Queue reports can include information about voice and multimedia contacts

C. Telephony-based reports include Agent, Device, and Vector

D. Agent reports can include information about voice and multimedia contacts

正確答案: D

問題3

Avaya Aura Call Center Elite Multichannel suite is comprised of the Multichannel Server, the Interaction Data Service server (IDS), and the Database server.
For which service does the IDS provide support?

A. Call Control

B. Multimedia work items delivery

C. Real-time data delivery to the desktop

D. Management of the application

正確答案: B

說明：（僅 VCESoft 成員可見）

問題4

Which database does the Elite Multichannel Reporting application use to store tasks?

A. The ASMSDataX database

B. The ASMSControl database

C. The ASContact database

D. The ASMedia Store database

正確答案: D

問題5

The Avaya Aura Call Center Elite Multichannel client is looking to use Preview Contacts in their call center.
Which two features of preview contacts could they use to ensure that the preview contacts are handled consistently in the call center? (Choose two.)

A. Each contact is assigned the same priority

B. Each contact can be assigned a preferred agent

C. Calls are only made by agents so they have control over the call

D. The agent can select from a list of available email addresses to initiate contact with a customer

E. Preview contacts can be scheduled daily, weekly or for holidays

正確答案: B,D

問題6

A customer with Avaya Aura Call Center Elite and Call Center Elite Multichannel wants to integrate the Elite Multichannel Desktop with the Contact Database.
What information will the customer need?

A. access to the customer information using the directory plug-in

B. access to the telephone using the telephony plug-in

C. access to the telephone using the voice plug-in

D. access to the email details including past messages using the email plug-in

正確答案: A

問題7

What is the purpose of the XML Server?

A. It sits between the client connection and the AES server connection, and translates CTI requests and events

B. It connects to Communication Manager directly, and performs Elite Multichannel Agent login/logout functions

C. It provides a connection between the Simple Messaging Media Store, and a web service running on an IIS Server

D. It provides a link between an Elite Multichannel Agent Desktop application, and the applications which have been stored in a database

正確答案: A

說明：（僅 VCESoft 成員可見）

問題8

Customers need to use the extensions 5004 for announcements in a vector but the vector will not save.
To ensure that the resources are configured, what should be done first?

A. Configure an announcement using the extension 5003

B. Record an announcement

C. Configure a dial plan with a 4-digit feature access code

D. Configure a dial plan with a 4-digit extension that begins with 5

正確答案: B

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