最新的Accredited Professional認證 AP-209考試題庫

問題1

Universal Containers uses In-Day Optimization to optimize a Service Territory schedule during working hours. The dispatchers have recently noticed that In-Day Optimization reschedules Service Appointments in status 'In Progress' to other Service Resources, which requires them to correct the schedule manually.
What should a consultant recommend to troubleshoot this behavior?

A. Check if the 'Optimization Request' status is 'In Progress'

B. Review if the 'In Progress' status is excluded from In-Day Optimization under 'Field Service Settings'.

C. Check if the Scheduling Policy includes the 'Resource Availability' Work Rule.

D. Review if the 'In Progress' status is configured in 'Status Transitions' under 'Field Service Settings'.

正確答案: B

說明：（僅 VCESoft 成員可見）

問題2

Green Energy Solutions decided to start selling maintenance services to their install base of solar panels, in addition to the solar panel itself. GES would like better visibility into the value their maintenance contracts provide to customers by tracking the availability and reliability of their solar panels.
Which calculation is correct?

A. Availability = (expected uptime - accumulated unplanned downtime) / expected uptime

B. Reliability = (expected uptime - accumulated planned and unplanned downtime) / expected uptime

C. Asset uptime = Availability / Reliability

D. Availability = (expected uptime - accumulated planned and unplanned downtime) / expected uptime

正確答案: A

說明：（僅 VCESoft 成員可見）

問題3

What should a consultant recommend to a customer who wants to equip their field techs with access to helpful information while in the field?

A. Custom Links on Work Orders

B. Knowledge on Work Orders

C. Attachments on Cases

D. Knowledge on Cases

正確答案: B

說明：（僅 VCESoft 成員可見）

問題4

Technicians are tasked with performing product upgrades at customer sites. During the upgrade process, a new product is installed to replace the obsolete product. For reporting purposes, the information about the obsolete and upgraded products, as well as the customer for which the upgrade is done should be tracked in Salesforce.
Which object should an admin configure to support this process?

A. Child Asset

B. Asset Warranty

C. Asset Relationship

D. Maintenance Asset

正確答案: C

說明：（僅 VCESoft 成員可見）

問題5

Green Energy Solutions are trying to forecast the number and type of licenses needed to be purchased to support the following resource structure:
Service Territory A has 2 internal resources and 2 contractors set as capacity-based resources: ABC and XYZ, both represent a contractor company. ABC contracting company has 3 individual resources and XYZ contracting company has 4 individual resources.
What type of Field Service licenses and how many of each should Green Energy Solutions purchase?

A. 1 Dispatcher, 1 Technician, and 3 Contractors, plus 7 Contractors (3 for ABC and 4 for XYZ)

B. 1 Dispatcher, 2 Technicians, and 2 Contractors, plus 7 Contractors (3 for ABC and 4 for XYZ)

C. 1 Dispatcher, 9 Technicians, and 2 Contractors

D. 2 Dispatchers, 2 Technicians, and 1 Contractor, plus 7 Contractors (3 for ABC and 4 for XYZ)

正確答案: B

說明：（僅 VCESoft 成員可見）

問題6

Universal Containers would like to track Asset downtime.
What should a consultant recommend if a company wants to track Asset downtime?

A. Create custom fields on the Asset record to track.

B. Use 'Asset Timelines'.

C. Create a custom object to track.

D. Use 'Asset Downtime Periods'.

正確答案: D

說明：（僅 VCESoft 成員可見）

問題7

Universal Containers outsources maintenance work to a third-party contractor who has agreed to provide a total of 20 hours of availability per day between 9:00 AM and 5:00 PM. Universal Containers' internal resources work 8:00 AM to 8:00 PM including overtime.
How should a consultant configure the contractor resources to meet this requirement?

A. Modify the Scheduling Policy to prefer contractors

B. Create a Service Territory for contractors to ensure that maintenance work is assigned only to them

C. The contractor will be a 'Named Resource' with Operating Hours of 8:00 AM till 11:00 PM, and
'Designated Work' for maintenance work between 9:00 AM and 5:00 PM

D. The contractor will be 'Capacity Based Resource' with different Operating Hours than the internal resources, and the maintenance skill

正確答案: D

說明：（僅 VCESoft 成員可見）

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