Salesforce AP-212 考試概覽:
| 認證廠商: | Salesforce |
|---|---|
| 考試名稱: | Salesforce Loyalty Management 認證專業人員考試 (AP-212) |
| 考試代碼: | AP-212 |
| 考試時間: | 90 分鐘 |
| 支援語言: | English |
| 考試費用: | $200 USD |
| 考試形式: | 多選題, 單選題 |
| 實際考試題數: | 50-60 |
| 證照有效期限: | 1 年 |
| 相關認證: | Salesforce Experience Cloud Salesforce Marketing Cloud Salesforce 管理員 |
| 推薦課程: | Salesforce Loyalty Management 產品文件 Salesforce Trailhead - Loyalty Management 模組 |
| 考試報名: | Salesforce 憑證註冊 |
| 範例考題: | Salesforce AP-212 範例考題 |
| 考試方式: | 透過 Salesforce 認證平台進行的線上監考考試 |
| 必備條件: | 建議具備對 Salesforce 平台基礎、CRM 概念以及行銷/忠誠度計畫基礎知識的理解。 |
| 官方大綱網址: | https://trailhead.salesforce.com/credentials |
Salesforce AP-212 考試大綱主題:
| 章節 | 目標 |
|---|---|
| 主題 1: 資料模型與整合 | - 忠誠度資料架構
|
| 主題 2: 報告與分析 | - 忠誠度績效追蹤
|
| 主題 3: Loyalty Management 基礎 | - 忠誠度計畫的核心概念
|
| 主題 4: 互動與促銷 | - 行銷活動與促銷設定
|
| 主題 5: 計畫設定與配置 | - 等級管理
|
| 主題 6: 會員與帳戶管理 | - 會員註冊與個人資料
|
最新的 Loyalty Management AP-212 免費考試真題:
問題 #1
Northern Trail Outfitters would like to encourage sustained engagement with its brand over time, the company has created a Promotion that issues a bonus reward to members who make three purchases in a single month.
What type of Loyalty Promotion should the Administrator use?
A. Cumulative Promotion
B. Standard Promotion
C. Joint Promotion
D. Aggregate Promotion
問題 #2
Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.
Which two steps must a Consultant take in Loyalty Management to set up this promotion?
A. Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.
B. Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher.
C. Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.
D. Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.
問題 #3
Cloud Kicks has been using Loyalty Management, Sales Cloud, and Service Cloud as part of its tech stack to manage its Loyalty Program. The marketing team is interested in implementing Salesforce Marketing Cloud, so Loyalty program members can be informed and engaged with personalized emails sent using Salesforce Marketing Cloud.
Using the least development effort, how can the Loyalty Management Consultant accomplish the necessary integration between Salesforce Marketing Cloud and Loyalty Management platforms?
A. Install and configure Marketing Cloud Connect to integrate with Loyalty Management
B. Create a connected app to integrate Salesforce Loyalty Management and Marketing Cloud via APIs
C. Install and configure Salesforce Marketing Cloud Contacts Connection
D. Design Datasets with Dataflows and the Dataset Builder
問題 #4
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.
Which fields are required to set up a partner?
A. Name, Program, Program Partnership Category, Type, Billing Type
B. Name, Partnership Start Data, Industry, Status, Billing Type
C. Name, Partnership Start Data, Billing Type, Status, Type
D, Name, Partnership Start Data, Industry, Status, Type
問題 #5
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
A. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
B. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
C. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption)
D. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
問題與答案:
| 問題 #1 答案: A | 問題 #2 答案: A,B | 問題 #3 答案: A | 問題 #4 答案: A | 問題 #5 答案: B |

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