Apple Apple-Device-Support 考試大綱：

主題	簡介
主題 1	Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
主題 2	iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
主題 3	Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
主題 4	Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
主題 5	Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
主題 6	Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
主題 7	Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
主題 8	Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
主題 9	Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
主題 10	Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
主題 11	Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
主題 12	Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.

參考：https://it-training.apple.com/tutorials/support/supx01/

Apple Apple-Device-Support 考試概覽:

認證廠商:	Apple
考試名稱:	Apple 裝置支援考試
考試代碼:	SUP-2025
考試形式:	選擇題（單選）, 選擇題（複選）
考試時間:	120 分鐘
證照有效期限:	官方未明確規定
相關認證:	Apple 認證支援專業人員
實際考試題數:	約 80 題
及格分數:	75%
考試費用:	149 美元
支援語言:	English
範例考題:	Apple Apple-Device-Support 範例考題
考試方式:	透過 Pearson VUE 平台進行線上監考測驗。
必備條件:	無正式應試資格限制。Apple 建議具備支援 iPhone、iPad 與 Mac 裝置的實務經驗，並完成免費的 Apple Device Support 訓練課程。
官方大綱網址:	https://training.apple.com/certification

最新的 Apple Certified Support Professional Apple-Device-Support 免費考試真題：

問題 #1

Which of these statements is a requirement to transfer data between devices using Quick Start?

A. Both devices must have Wi-Fi and Bluetooth turned on.
B. Both devices must be signed in to the same Managed Apple Account.
C. Both devices must be signed in to the same unmanaged Apple Account.
D. Both devices must have Face ID set up.

顯示解答討論 0

答案：A 🗳️

說明：（僅 VCESoft 成員可見）

問題 #2

Which device can you use to unlock your Mac computer ' s screen saver and approve authentication requests from macOS and other apps?

A. iPad
B. iPhone
C. HomePod
D. Apple Watch

顯示解答討論 0

答案：D 🗳️

說明：（僅 VCESoft 成員可見）

問題 #3

After Krista installed some new apps, her Mac became slow and unresponsive. She asks if you can help resolve the issue. Which resource should you use to examine processes running on Krista ' s Mac and check how they ' re affecting its performance?