最新的Salesforce Architec認證 B2C-Solution-Architect考試題庫

問題1

Universal Containers (UC) wants to implement the right-to-be-forgotten requirement in their Salesforce org in order to be compliant with data privacy laws. This means that UC must delete, archive, or de-identify the data subject's PII in an org within 30 days of their request.
What should a Solution Architect recommend to implement this requirement"*

A. Create a team who can manually review these requests and delete or obscure the data from all relevant systems.

B. Recommend Salesforce Privacy Center to manage how the Salesforce org retains, deletes, anonymizes, and transfers customer data.

C. Implement a soft delete strategy by marking the data as "archived" or "deleted" without actually deleting it.

D. Implement a custom solution that allows system administrators to run a job to obscure or delete the data in the request scope.

正確答案: B

說明：（僅 VCESoft 成員可見）

問題2

A company is using Service Cloud, B2C Commerce, and Marketing Cloud to provide an end-to-end B2C solution. The company does not use MuleSoft or any other integration middleware and does not plan on using them in the near future. The company has about 10 million customers with a growth rate of 10% year over year, On average, each customer raises 10-50 support tickets each year, Each ticket may contain multiple comments, responses, and attachments. There is a need for the service agents to have visibility on customer tickets for up to 5 years.
What approach should a Solution Architect recommend in order to deliver the desired functionality given the company's expected growth over the next 5 years, while still adhering to the platform's governor limits?

A. Capture and resolve tickets using the capabilities of 852C Commerce. Archive cases and related data older than a year in Big Objects and delete records that are more than 5 years old.

B. Capture and resolve tickets using the capabilities of Service Cloud, Use the Service Cloud console to display cases and related data raised by a customer in the past 5 years.

C. Capture and resolve tickets using the capabilities of Service Cloud. Archive cases and related data older than a year in Big Objects and delete records that are more than 5 years old.

D. Capture and resolve tickets using the capabilities of Service Cloud. Archive resolved cases and related data into Heroku and display them back in Service Cloud using Salesforce Connect.

正確答案: D

說明：（僅 VCESoft 成員可見）

問題3

A company is in the process of defining the right systems to deliver key capabilities for its B2C business. The company has about 2 million customers, each placing an average of 100 orders each year through its existing B2C Commerce platform.
The company needs a system that can:
* Deliver a full list of all customer orders throughout their engagement lifetime
* Provide lifetime engagement tracking and history of the customer
* Calculate the lifetime value of customers based on their orders
Which three systems should a Solution Architect recommend to meet the company's requirements' Choose 3 answers

A. Sales Cloud

B. Service Cloud

C. Marketing Cloud

D. Heroku

E. Salesforce Order Management

正確答案: B,C,E

說明：（僅 VCESoft 成員可見）

問題4

A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to support the shopper experience. They also plan on using Marketing Cloud Connect to integrate Service and Marketing Clouds and the Service Cloud Connector for B2C Commerce. The customers will receive SMS messages through Mobile Connect. One of the key requirements is to enable consent and profile management across the clouds.
Which two recommendations should a Solution Architect make as part of the solution?
Choose 2 answers

A. Shopper consent in B2C storefronts will sync to Service Cloud when person accounts are used

B. Service Cloud profile data can be configured to sync to the Marketing Cloud profile center

C. Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used

D. SMS opt-in will sync with Service Cloud when contact ID is the subscriber key in Marketing Cloud

正確答案: C,D

說明：（僅 VCESoft 成員可見）

問題5

A luxury retailer Is about to implement B2C Commerce and Marketing Cloud for their online presence. They are well known for their privacy when it comes to their customers' purchases within their stores and would like that to reflect in their online presence as well.
Given that requirement and the requirement to adhere to global data privacy acts, what are two out-of-the-box features the retailer should enable across these clouds when it comes to their customers' privacy?
Choose 2 answers

A. Use profile and preference center functionality for Marketing Cloud Email Studio to capture consent and opt-in confirmation.

B. Create cookies initially, then delete once the customer asks to deny.

C. Determine the stopper's tracking preference using the B2C Commerce Shop API.

D. Enable terms and conditions functionality within Marketing Cloud to have customers opt-In.

正確答案: A,D

說明：（僅 VCESoft 成員可見）

問題6

A company wants to integrate B2C Commerce and Service Cloud with Order Management so that customers who are shopping online can receive support from service agents during returns, exchanges, and payments.
The company wants to send order and transaction information to Service Cloud so that agents have the most up-to-date information when providing service to customers.
What capabilities of a B2C Commerce and Service Cloud integration can a service agent benefit from most?

A. Service agents leverage order line items, shipment, and payment information in Service Cloud.

B. Service agents leverage order cancellation but only with custom development.

C. Service agents leverage the entire case history inside of B2C Commerce.

D. Service agents leverage products, catalog, and inventory information directly in Service Cloud.

正確答案: A

說明：（僅 VCESoft 成員可見）

問題7

Refer to the exhibit.

A company plans to adopt Salesforce for a number of their needs, including an internal CRM, a public B2C Commerce storefront with order management functionality, and an extensible API framework to integrate with other systems, as well as marketing automation. The overall system landscape of the proposed solution is shown above.
Which three considerations are important for this scenario? Choose 3 answers

A. Order Management System (OMS) is a B2C Commerce product but it does not run natively on the core Salesforce Platform.

B. The Salesforce Platform can be used for customer master and consent management, or it can Integrate with a third-party Master Data Management system.

C. Tableau requires MuleSoft in order to access data outside of the Salesforce Platform.

D. Marketing Cloud enables personalization, journey orchestration, and cross-channel messaging.

E. Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Order Management System (OMS) run on the same physical platform and share a common data model.

正確答案: A,B,E

說明：（僅 VCESoft 成員可見）

問題8

An organization uses B2C Commerce to capture order details but needs to process the order in an ERP system. They want B2C Commerce to send a message to the ERP system with the order details after they have been entered, then wait for the order to be processed, and then receive a reply from the ERP system with the order number and status.
Which integration pattern should a Solution Architect use to meet this requirement?

A. Publish / Subscribe

B. Asynchronous Call-Out

C. Request and Reply

D. Batch Data Synchronization

正確答案: C

說明：（僅 VCESoft 成員可見）

問題9

A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

A. Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.

B. Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.

C. Integrate Salesforce Order Management to B2C Commerce for order history and user self service.

D. Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.

E. Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.

正確答案: A,C,D

說明：（僅 VCESoft 成員可見）

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