最新的SAP Certified Associate認證 C-C4H56-2411考試題庫

問題1

Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.

A. Full access

B. Unrestricted

C. Restricted

D. Define specific restriction

E. No access

正確答案: B,D,E

問題2

To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Accounts

B. Response templates

C. Service levels

D. Registered products

正確答案: A,D

問題3

Which of the following options are correct to display warning messages for escalated cases? Note: Scroll down to view all possible answer options.

A.

B.

C.

D.

正確答案: D

問題4

Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.

A. An active service contract must be added to the installed base.

B. At least one registered product must be assigned to the installed base.

C. A customer needs to be assigned to the installed base.

D. The installed base must be set to active status.

正確答案: A,C

問題5

Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

A. Develop a custom business object.

B. Create a mashup to embed the web page of the external solution.

C. Use the web page URL of the external solution for extracting input parameters in the mashup.

D. Include a dedicated step pointing to the mashup in one of the phases of the case type.

E. Define a custom screen for the mashup.

正確答案: B,C,D

說明：（僅 VCESoft 成員可見）

問題6

Which of the following API types does SAP recommend to achieve clean core integrations? Note: There are 2 correct answers to this question.

A. OData

B. SOAP

C. RFC

D. IDoc

正確答案: A,B

說明：（僅 VCESoft 成員可見）

問題7

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

A. Business role assignment

B. Case responsibility determination

C. A filter option for the case summary

D. Service level determination

E. To control validity of the service catalog

正確答案: B,C,E

問題8

What functionality can you use to trigger an SAP S/4HANA transaction from the Agent Desktop? Note: There are 2 correct answers to this question.

A. Custom entity

B. Mashup

C. Business flow

D. Action

正確答案: B,D

說明：（僅 VCESoft 成員可見）

問題9

Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.

A. Send event notifications

B. Send event email template

C. Send emails

D. Send object update

E. Send info notifications

正確答案: A,C,E

說明：（僅 VCESoft 成員可見）

最新的SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 - C-C4H56-2411免費考試真題

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