下載最新試用版
我們對我們的產品非常有信心，所以我們不提供会给客户带去麻煩的產品。
IBM C2180-526 考試概覽:
| 認證廠商: | IBM |
|---|---|
| 考試名稱: | IBM 應用程式整合中介軟體 L1 支援應用程式開發 |
| 考試代碼: | C9510-526 |
| 實際考試題數: | 55 |
| 相關認證: | IBM 認證整合開發人員 – C9550-270 商業流程管理器進階版 IBM 認證整合開發人員 – A2180-607 WebSphere Process Server 整合開發 IBM 認證整合開發人員 – C9550-273 商業流程管理器進階版整合開發 IBM 認證整合開發人員 – C9510-526 |
| 支援語言: | English |
| 考試形式: | 單選 / 複選題 |
| 範例考題: | IBM C2180-526 範例考題 |
| 考試方式: | 通常透過 Pearson VUE 考試中心或 IBM 授權考試機構舉辦。 |
| 必備條件: | 建議具備 IBM 中介軟體產品的基礎知識，以及支援或營運相關職務的實務經驗。 |
IBM C2180-526 考試大綱主題:
| 章節 | 目標 |
|---|---|
| 故障排除與診斷 | - 診斷作業流程
|
| 客戶支援與問題管理 | - 處理客戶諮詢
|
| 工具與支援流程 | - 支援工具的使用方式
|
| 應用程式整合中介軟體支援基礎知識 | - 中介軟體架構與元件
|
最新的 WebSphere C2180-526 免費考試真題：
問題 #1
Which one of the following functions is provided by the Technical Support organization flashes?
A. Advanced Search, List by submitter. Activity last month
B. List by product. Activity last month. List by Doc ID
C. Search, List by Product ID, Activity last 12 month
D. List by Product Activity last 12 month. Search by submitter
問題 #2
While working on a Problem Management Record (PMR), the L1 support professional is called to an urgent meeting. When returning from that meeting, it appears that the PMR is still dispatched. What is the correct action for the L1 support professional to take?
A. Continue to work on the PMR and adjust time recording for the meeting.
B. Immediately requeue the PMR with no time adjustment.
C. Continue to work on the PMR with no time adjustment.
D. Requeue the PMR using the "No Change" option to adjust time recording.
問題 #3
As a L1 support professional there are numerous Problem Management Record (PMR) tools that canbeutilized. When should Assist On Site (AOS) be used instead of IBM Support Assistant (ISA)?
To:
A. search numerous databases concurrently
B. run diagnostic tools
C. remote log-in to a client's machine to assist in gathering log files
D. collect the correct set of documentation
問題 #4
What is the best reason for quality written technical communication?
A. To ensure our clients can read and understand emails.
B. Allows IBM to be competitive, provides greater understanding of message, and ensure less confusion of meaning and intent.
C. Allows IBM to stay competitive, helps sell the product, provides greater understanding of message, and ensures less confusion of meaning and intent.
D. To ensure our customers can understand what has been written.
問題 #5
While talking to a customer regarding a Problem Management (PMR), the customer raises
a different "moderate impact" question.
What should the L1 support professional do?
Answer the unrelated question and:
A. do nothing further.
B. document it in the current PMR.
C. open a new severity 3 PMR.
D. open a new PMR at the same severity as the original PMR.
問題與答案：
| 問題 #1 答案： A | 問題 #2 答案： A | 問題 #3 答案： A | 問題 #4 答案： B | 問題 #5 答案： D |
0位客戶反饋
