最新的CIS-Service Management認證 CIS-ITSM考試題庫

問題1

When using the Email CIient, what is the difference between an Email Template and a Quick Message?

A. Email Templates are included with ITSM; Quick Messages are new with Machine Learning

B. Email Templates are like forms that can be sent to the caller for completion; Quick Messages are primarily used by the Chat Bot

C. Email Template is defined and automatically applied when the email form launches; Quick Messages are defined and then can be manually applied by the user

D. Email templates are defined by users with admin role; Quick Messages are defined by users with quick_message_admin role

正確答案: C

說明：（僅 VCESoft 成員可見）

問題2

When a user submits a service request from a catalog what actions are triggered based on the flow definition?
Choose 3 answers

A. Access Controls

B. Notifications

C. Tasks

D. Action Specs

E. Approvals

正確答案: B,C,E

說明：（僅 VCESoft 成員可見）

問題3

In release management what controls the movement of the state from Scoping to Awaiting Approval?

A. State model

B. Flow

C. Workflow

D. Manual state selection

正確答案: C

說明：（僅 VCESoft 成員可見）

問題4

On an incident record, where are the fields that appear on the caller lookup select box defined?

A. The ref_ac_column attribute from the dictionary entry

B. The ref_contributions attribute on the caller lookup form

C. The form design of the caller lookup form

D. The Caller lookup field on the [user] table

正確答案: A

說明：（僅 VCESoft 成員可見）

問題5

Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation.
Your customer wants the catalog to contain two items:
1. Construction request
2. Getting Started with Construction Requests
The Getting Started Item should contain a link to a Knowledge Article.
What type of item would you use to satisfy the requirement for the Getting Started Item?

A. Catalog Item

B. Knowledge Item

C. Record Producer

D. Content Item

E. Order Guide

正確答案: D

說明：（僅 VCESoft 成員可見）

問題6

In a conference room reservation request form, the requester needs to identify the company location from the location table. What variable type is used to achieve this?

A. Single Line Text

B. Reference

C. Select Box

D. Multiple Choice

正確答案: B

說明：（僅 VCESoft 成員可見）

問題7

What is the minimum number of offering(s) a service must have to move to the Catalog phase?

A. Three

B. Four

C. Two

D. One

正確答案: D

說明：（僅 VCESoft 成員可見）

問題8

When modifying a Change Flow, a library is available of re-usable components for your flow. What are these components called?

A. Flow actions

B. Flow activities

C. Attributes

D. Properties

正確答案: A

說明：（僅 VCESoft 成員可見）

問題9

The ability to authorize requests is enabled using a role which requires a user license. What is this role?

A. approver_user

B. sn_approval_write

C. sc_approver

D. approver

正確答案: A

說明：（僅 VCESoft 成員可見）

問題10

ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets.
What is this resource called?

A. Service One Stop Shop

B. Service Portal

C. Service Map

D. Service Dashboard

E. Service Catalog

正確答案: E

說明：（僅 VCESoft 成員可見）

問題11

What creates the trigger conditions of a Notification record?

A. Modify the conditions on the when to send tab

B. Use the incident_comments mail script

C. Enable the Send to Event Creator

D. Define specific groups and users as recipients

正確答案: A

說明：（僅 VCESoft 成員可見）

問題12

What should you use to capture data in a grid layout on a catalog item?

A. Cascade variable

B. Enable set

C. Multi-row variable set

D. Grid variable

正確答案: C

說明：（僅 VCESoft 成員可見）

問題13

What is the trigger for the Change - Normal - Assess Flow?

A. A Change Request using the Normal Change model is moved to the Assess state

B. A Change Request using the Normal Change model is Low Risk and is moved to the Assess state

C. A Change Request using the Normal Change model is created

D. A Change Request using the Normal Change model is Assigned to a group

正確答案: A

說明：（僅 VCESoft 成員可見）

問題14

A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.
What would be the next step for this problem?

A. If 7 days has passed, since the Problem was closed, it cannot be re-opened

B. Problem Assignee clicks Re-Open on the Problem record

C. Administrator clicks Re-Open on the Problem Record

D. Problem Manager clicks Re-Analyze on the Problem record

正確答案: D

說明：（僅 VCESoft 成員可見）

問題15

A customer requires that any CIoud Infrastructure change involving a Critical CI to go through a Review state. They have duplicated the baseline CIoud infrastructure base model.
What additional configurations are necessary to fulfill this requirement?

A. Add the Critical CI field to the CI record form

B. Add the Review state to the model record

C. Add Review State for critical CI ' s

D. Add the Critical CI field to the Change Request form

E. Modify the default CIoud Infrastructure flow

正確答案: B,D

說明：（僅 VCESoft 成員可見）

最新的ServiceNow Certified Implementation Specialist - IT Service Management - CIS-ITSM免費考試真題

最新更新

站內鏈接

聯系我們