最新的The Beryl Institute Certified Patient Experience Professional - CPXP免費考試真題
問題1
Management views turnover as a cause for low patient experience scores. Which is the BEST question for the patient experience professional to ask to give insight into this issue?
正確答案: A
說明：（僅 VCESoft 成員可見）
問題2
Which qualitative research method helps provide the BEST understanding of patients' experiences when a design thinking approach is used?
正確答案: C
說明：（僅 VCESoft 成員可見）
問題3
In which stage of the ADKAR change management model would recognition efforts MOST LIKELY take place?
正確答案: A
說明：（僅 VCESoft 成員可見）
問題4
What is the first step in the Kotter 8-Step process for leading change?
正確答案: A
說明：（僅 VCESoft 成員可見）
問題5
Which of the following introductions would BEST help a physician build trust and begin to earn confidence from a patient?
正確答案: D
說明：（僅 VCESoft 成員可見）
問題6
Which information has the GREATEST impact on staff regarding the need and impact for changes to improve the care experience for patients and families?
正確答案: C
說明：（僅 VCESoft 成員可見）
問題7
A patient experience professional is meeting with a group of front-line nurses on a medical/surgical unit to identify why they are having difficulty hourly rounding on their patients. Which process improvement tool should be used to determine the root cause?
正確答案: C
說明：（僅 VCESoft 成員可見）
問題8
While facilitating a virtual patient and family advisory council meeting, which approach may help elicit group engagement?
正確答案: D
說明：（僅 VCESoft 成員可見）
問題9
Which is the BEST example of an empathetic statement by a physician?
正確答案: C
說明：（僅 VCESoft 成員可見）
問題10
Which is a PRIMARY benefit of using focus groups?
正確答案: B
說明：（僅 VCESoft 成員可見）
問題11
Which of the following BEST describes four core concepts of patient- and family-centered care?
正確答案: A
說明：（僅 VCESoft 成員可見）
