最新的Salesforce Certified Administrator認證 CRT-101考試題庫

問題1

Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers

A. Change the Case Priority.

B. Re-open the Case.

C. Re-assign the Case.

D. Send email notifications.

正確答案: C,D

說明：（僅 VCESoft 成員可見）

問題2

Cloud Kicks has asked the administrator to test a new screen flow that create contacts.
What are two key components of testing the flow?
Choose 2 answers

A. Use Debug to test the flow in Flow Builder.

B. Run the flow using it to create contacts.

C. Set Up a flow interview to test the flow.

D. Test the flow in a sandbox.

正確答案: A,B

說明：（僅 VCESoft 成員可見）

問題3

The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?

A. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.

B. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority.Select the appropriate email template for each rule entry.

C. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.

D. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.

正確答案: B

說明：（僅 VCESoft 成員可見）

問題4

The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users?
Choose 2 answers

A. Profile Assignment

B. Page layout Assignment.

C. App Manager Assignment.

D. Role Assignment

正確答案: A,B

說明：（僅 VCESoft 成員可見）

問題5

Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?

A. Assignment Rules

B. Escalation Rules

C. Case Rules

D. Workflow Rules

正確答案: A

說明：（僅 VCESoft 成員可見）

問題6

Universal Container wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find the deal records via a search.
What options should the administrator adjust to fully restrict access?

A. Permissions and tab visibility

B. Page layouts and field- level security

C. App permissions and search terms

D. Record setting and search index

正確答案: A

說明：（僅 VCESoft 成員可見）

問題7

The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign.
Which two solutions should the administrator use to modify the picklist field values?
Choose 2 answers

A. Add the Campaign Member Statuses related list to the Page Layout.

B. Modify the picklist value on the Campaign Member Statuses related list

C. Edit the picklist values for the Campaign Status in object Manager.

D. Mass modify the Campaign Member Statuses related list.

正確答案: B,C

說明：（僅 VCESoft 成員可見）

問題8

What should an administrator use as an identifier when importing and updating records from a separate financial system?

A. Rich text field

B. External ID

C. Auto-Number field?

D. Record ID

正確答案: B

說明：（僅 VCESoft 成員可見）

問題9

Northern Trail Outfitters has a new flow that automatically sets the field values when a new account is created. That the flow is launched by a process, But the flow is not working properly.
What should administrator do to identify the problem?

A. Use the native debug feature in the flow builder.

B. Setup Email logs and review the send error log.

C. Review debug logs with the login level.

D. View the setup audit Trail and review for errors.

正確答案: A

說明：（僅 VCESoft 成員可見）

問題10

Northern Trail outfitters has hired interns to enter Leads into Salesforce and has requested a way to is identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?

A. Set up Web-to-Lead form the interns use.

B. Create a separate Lead Lightning App.

C. Define a record type and assign it to the interns.

D. Update the active Leas Assignment Rules.

正確答案: C

說明：（僅 VCESoft 成員可見）

問題11

Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs.
Which two options should the administrator suggest?
Choose two answers

A. Test Drive in a production org.

B. Download into a Trailhead Playground.

C. Install in a sandbox.

D. Check edition compatibility.

正確答案: B,C

說明：（僅 VCESoft 成員可見）

問題12

Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and support users and the partner account layout to the partner management team.
What should the administrator configure to meet this requirement?

A. Create one record type for customer accounts and one record type for partner accounts.

B. Grant create, read, edit and delete access to customer accounts on the partner team profile.

C. Use a public group and a criteria-based sharing rule to share customer accounts with the partner team.

D. Add members of the partner management team to the default Account team for the customer accounts.

正確答案: A

說明：（僅 VCESoft 成員可見）

問題13

Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.
Which three password policies should an administrator configure?
Choose 3 answers

A. Number of days until expiration

B. Maximum invalid login attempts

C. Prohibited password values

D. Require use of Password Manager App

E. Password complexity requirements

正確答案: A,B,E

說明：（僅 VCESoft 成員可見）

問題14

An administrator at Universal Containers is reviewing current security settings in the company's Salesforce org.
What Should the administrator do to prevent unauthorized access to Salesforce?

A. Enable caching and autocomplete on login page

B. Enable multi factor authentication

C. Disable TLS requirements for sessions.

D. Customize organization wide default

正確答案: B

說明：（僅 VCESoft 成員可見）

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