ServiceNow CSA 考試概覽:

認證廠商:	ServiceNow
考試名稱:	ServiceNow認證系統管理員
考試代碼:	CSA
考試時間:	90 分鐘
實際考試題數:	60
考試形式:	單選題, 複選題
相關認證:	ServiceNow認證實施專家 ServiceNow認證應用程式開發人員
及格分數:	70%
支援語言:	日文, 英文
考試費用:	USD $300
證照有效期限:	需參加年度差異測驗以維持認證有效性
範例考題:	ServiceNow CSA 範例考題
考試方式:	線上監考測驗或至授權考試中心應考
必備條件:	建議完成ServiceNow基礎課程訓練，並具備3至6個月的平台實際操作經驗。
官方大綱網址:	https://learning.servicenow.com/lxp/en/credentials/certified-system-administrator-mainline-exam-blueprint?id=kb_article_view&sysparm_article=KB0011554

ServiceNow CSA 考試大綱：

主題	簡介
主題 1	Configuring Applications for Collaboration: In this topic, questions about Lists, Filters, Tags, Form Configuration, Task Management, Visual Task Boards (VTBs), and Notifications.
主題 2	Self-Service & Automation: Sub-topics related to knowledge management, service catalog, and flow design are present in this topic. Lastly, it discusses the virtual agent sub-topic.
主題 3	Database Management: The topic of database management focuses on data schema, application or access control, and importing data. Lastly, it focuses on CMDB and CSDM.
主題 4	Instance Configuration: Sub-topics of this topic include installing applications and plugins, and personalizing or customizing the instance. Lastly, it focuses on common user interfaces in the Platform.
主題 5	Data Migration and Integration: In this topic, questions about UI Policies, Business Rules, System update sets, and Scripting in ServiceNow appear.

參考：https://www.globalknowledge.com/nl-nl/certificeringen/certificeringen/servicenow/certified-system-administrator

最新的 Certified System Administrator CSA 免費考試真題：

問題 #1

Which one of the following is true regarding Application Scope?

A. Developers can choose the prefix for a scopes namespace
B. Any developer can edit any application
C. All applications are automatically part of the Global scope
D. Applications downloaded from 3rd party ServiceNow application developers cannot have naming conflicts

顯示解答討論 0

答案：D 🗳️

問題 #2

Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

A. Agent Assist
B. Virtual Agent
C. Now Messenger
D. Connect Agent

顯示解答討論 0

答案：B 🗳️

說明：（僅 VCESoft 成員可見）

問題 #3

Groups are stored in what table?

A. Groups [sys_user_groups]
B. Group [sn_sys_user_group]}
C. Group [sys_user_group]
D. User Group [user_groups]
E. User Groups [sn_user_groups]

顯示解答討論 0

答案：C 🗳️

說明：（僅 VCESoft 成員可見）

問題 #4

Which feature can be used to categorize a set of records from a list and make them visible to other users?

A. Tags
B. History
C. Favorites
D. Activity Formatter

顯示解答討論 0

答案：A 🗳️

說明：（僅 VCESoft 成員可見）

問題 #5

Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities' assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?

A. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.
B. Create one Catalog Item for Event Room Set Up; then use ACLs to control access.
C. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.
D. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.

顯示解答討論 0

答案：A 🗳️

說明：（僅 VCESoft 成員可見）

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