最新的BBPSD Customer Service - CSFX免費考試真題
問題1
A mystery shopper is a person who is:
正確答案: D
問題2
When communicating with a customer by writing a letter you should:
正確答案: C
問題3
Attitudes and assumptions that we make about people are:
正確答案: A
問題4
When dealing with Internal customers you must:
正確答案: C
問題5
Which is the correct order of priority when positioning a product in the market place:
正確答案: D
問題6
The use of the internet for communicating with customers is:
正確答案: B
問題7
There are a number of important events in customer interactions. These are called:
正確答案: A
問題8
When establishing standards of customer service it is helpful if they are specific, achievable, realistic, time bound and:
正確答案: C
問題9
Market segmentation means that:
正確答案: A
問題10
An employee who has the skills to deal effectively in customer facing roles within the business is called a:
正確答案: C
問題11
A useful way of prioritising your task is known as the:
正確答案: D
問題12
Customer expectations:
正確答案: D
問題13
Frequent interruptions:
正確答案: D
問題14
The three generally recognised types of customer are assertive, analytical and:
正確答案: A
