SAP C_C4H56_2411 考試概覽:

認證廠商:	SAP
考試名稱:	SAP 認證助理 – 實施顧問 - SAP Service Cloud Version 2
考試代碼:	C_C4H56_2411
考試形式:	多選題, 單選題
考試費用:	$1308 USD
支援語言:	English
考試時間:	180 分鐘
及格分數:	68%
相關認證:	SAP 認證助理 – 實施顧問 - SAP Service Cloud Version 2
實際考試題數:	80
證照有效期限:	SAP 認證通常需配合最新解決方案版本持續更新以維持有效性
範例考題:	SAP C_C4H56_2411 範例考題
考試方式:	透過 SAP 認證平台提供線上監考或實體考場監考兩種應考方式
必備條件:	建議具備 SAP Service Cloud Version 2 與 SAP Cloud Solutions 的基礎知識
官方大綱網址:	https://learning.sap.com/certifications/sap-certified-associate-implementation-consultant-sap-service-cloud-version-2

SAP C_C4H56_2411 考試大綱：

主題	簡介
主題 1	Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
主題 2	Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
主題 3	Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
主題 4	Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.
主題 5	Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.\| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
主題 6	Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.