最新的SAP Application Associate認證 C_TCRM20_71考試題庫

問題1

There are several Interaction Center (IC) functions that help agents to work effectively within the IC application.
Which of the following features are related to agent guidance?(Choose two)

A. Service-level workflows

B. Interactive scripting

C. Intent-driven interaction

D. Knowledge article routing

正確答案: B,C

問題2

You are responsible for the initial data load from SAP ERP to SAP CRM.
Which categories of data do you have to consider?(Choose three)

A. Business objects

B. Customizing objects

C. Corporate objects

D. Condition objects

E. CRM-specific objects

正確答案: A,B,D

問題3

Which of the following are key elements of a service contract within SAP CRM?(Choose three)

A. Service level

B. Resource planning

C. In-house repairs

D. Billing plan

E. Object list

正確答案: A,D,E

問題4

Your customer is upgrading a system from SAP CRM 7.0 to SAP EHP2 for SAP CRM 7.0.
What should you consider during this upgrade project?(Choose two)

A. "Core" business functions are automatically activated after the technical upgrade.

B. Test catalogs for the business functions are included.

C. Enhancement package installation replaces Support Package installation.

D. Enhancements delivered with EHP1 are part of the new software.

正確答案: B,D

問題5

Which of the following objects can be directly assigned to a navigation bar profile?(Choose two)

A. Work centers

B. Direct link groups

C. Layout profile

D. Business roles

正確答案: A,B

問題6

You have to configure the replication of business objects from SAP ERP to SAP CRM.
Which of the following are relevant process steps?(Choose two)

A. Define the block size for adapter objects.

B. Assign BDocs in the administration console.

C. Activate the replication and realignment queue.

D. Monitor downloads via the download monitor.

正確答案: A,D

問題7

Which of the following SAP software components can be integrated with SAP CRM to allow you to compile and synchronize all the relevant data used to monitor and measure the success of your enterprise?

A. SCM

B. SRM

C. HCM

D. BW

正確答案: D

問題8

Which assignments do you need to make in Customizing when setting up organizational data determination in business transactions?(Choose two)

A. For the "Organizational Model" determination rule type, you have to assign responsibilities directly in the rule.

B. You have to assign an organizational data profile to a transaction type.

C. You must assign at least one determination rule to an organizational data profile.

D. You must assign at least one determination rule to a transaction type.

正確答案: B,C

問題9

Which of the following statements best describes the structure of adapter objects in Customizing?

A. They always contain one or more database tables.

B. They always contain more than two database tables.

C. They always contain exactly one database table.

D. They always contain a maximum of two database tables.

正確答案: A

問題10

Which of the following can you search for in an SAP CRM B2B Web shop?(Choose three)

A. Leads

B. Quotations

C. Orders

D. Opportunities

E. Contracts

正確答案: B,C,E

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