最新的EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 - EX0-114免費考試真題

A. because this means the incident can be resolved more quickly

B. because this allows incidents to be better tracked

C. because this is part of the IT Service Management model

D. because otherwise Problem Management cannot work

A. identifying Problems

B. classifying Problems

C. investigating a solution

D. correcting Problems

A. IT Service Continuity Management

B. Management for IT Services

C. Availability Management

D. Capacity Management Financial

A. Capacity management

B. Incident management

C. Information security management

D. Release management

A. to provide input to the Capacity Database

B. to be able to charge to the correct users of the service

C. to be able to provide reports to management

D. to prevent repetitive occurrence of Incidents

A. to ensure that Key Performance Indicators (KPIs) are defined for all IT services

B. to ensure that new services and changes to services will be deliverable and manageable at the agreed costand services quality

C. to provide the policies and the framework that is needed for the effective management and implementationof all IT services

D. to define, agree, record and manage levels of services

A. The Service Catalog should be maintained and kept up-to-date.

B. A Capacity plan documenting the actual performance and the expected requirements should be produced atleast annually.

C. Decisions about service provision should be based on cost effectiveness comparisons.

D. The resilience of the infrastructure components should be measured and included in the Capacity plan.

A. Availability Management acts in consultation with users to determine the availability of IT services.

B. Availability Management ensures that a Service Level Agreement (SLA) is available for all users.

C. Availability Management provides information about the availability of the services being provided.

D. Availability Management supplies data about the availability requirements of users.