最新的EXIN IT Service Management Foundation based on ISO/IEC 20000 - EX0-115免費考試真題

A. to ensure that new services are deliverable and manageable against the customer requirements

B. to realize a Management System framework for IT Service Management

C. to provide policies and a framework to enable effective management and implementation of all services

D. to safeguard the implementation and delivery of Service Management

A. expected results

B. statistical support

C. timelines

D. functions

A. Capacity management

B. Incident management

C. Information security management

D. Release management

A. How they can provide policies and a framework for a Service management system

B. How they contribute to total salary reduction

C. How they contribute to the achievement of the Service management objectives

D. How they contribute to the Total cost of ownership (TCO)

A. a process owner is responsible for the effectiveness of the process and a process manager is responsible for the realization of the process

B. a process owner must have a Manager's Certificate and a process manager must have a Practitioner's certificate

C. a process owner is a director and a process manager is a manager

D. a process owner will work directly with business leadership and the process manager only works within IT

A. to adopt a certified measurement framework that legally provides proof of meeting the SarbanesOxley (SOX) requirements

B. to adopt a uniform structure to understand, implement and evaluateIT capabilities, performance and risks

C. to adopt a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool

D. to adopt a high level process model that organizes a broad range ofIT activities

A. a software system for the ticket system

B. definition of corporate measures to achieve the required level of quality

C. systematic processes for ticket recording and follow-up only

D. a software system to monitor the Key performance indicators (KPIs)

A. The Incidents related to a Release in the period following a Release

B. The frequency and types of Releases

C. The Release dates

D. The Request for Change (RFC)

A. Relationship with unauthorized patties

B. Relationship with interested suppliers

C. Personal satisfaction of the Configuration Manager

D. Effectiveness of the service