最新的Genesys Cloud CX Certified Professional - Consolidated - GCP-GCX免費考試真題
問題1
Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?
正確答案: D
說明：（僅 VCESoft 成員可見）
問題2
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)
These default templates are: (Choose four.)
正確答案: B,C,D,F
說明：（僅 VCESoft 成員可見）
問題3
Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?
正確答案: B
說明：（僅 VCESoft 成員可見）
問題4
Genesys Cloud CX Voice is __________.
正確答案: B
說明：（僅 VCESoft 成員可見）
問題5
Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.
Which of the following views can help Eva identify such issues?
Which of the following views can help Eva identify such issues?
正確答案: D
說明：（僅 VCESoft 成員可見）
問題6
_________ binds the numbering plan with the trunk.
正確答案: A
說明：（僅 VCESoft 成員可見）
問題7
You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand.
正確答案: A
說明：（僅 VCESoft 成員可見）
