最新的Peoplecert ITIL 4 Specialist: Business Relationship Management - ITIL-4-BRM免費考試真題
問題1
Which TWO statements about BRM and third-party services are CORRECT?
1. BRM does not focus on suppliers as they never interact directly with the organization's users
2. BRM ensures that, where appropriate, suppliers follow a service provider's BRM approach
3. BRM is not directly involved in and does not need to understand supplier services
4. BRM needs to understand dependencies on supplier services as they influence user experience
1. BRM does not focus on suppliers as they never interact directly with the organization's users
2. BRM ensures that, where appropriate, suppliers follow a service provider's BRM approach
3. BRM is not directly involved in and does not need to understand supplier services
4. BRM needs to understand dependencies on supplier services as they influence user experience
正確答案: B
說明：（僅 VCESoft 成員可見）
問題2
Which activity is typically a responsibility that is shared between a business relationship manager and a business relationship agent?
正確答案: D
說明：（僅 VCESoft 成員可見）
問題3
Which question should be considered during the 'Identify stakeholders and relationship model' activity of the 'Managing business relationship journeys' process?
正確答案: C
說明：（僅 VCESoft 成員可見）
問題4
An organization is observing the interactions they have with their customers when negotiating service targets.
Which technique is this an example of?
Which technique is this an example of?
正確答案: D
說明：（僅 VCESoft 成員可見）
問題5
Which is an example of the 'Prepare the team' step of Gemba walks?
正確答案: B
說明：（僅 VCESoft 成員可見）
