最新的Peoplecert ITIL 4 Leader: Digital & IT Strategy - ITIL-4-DITS免費考試真題
問題1
Which is an example of industry disruption?
正確答案: D
問題2
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
Which is the BEST approach to ensure that suppliers and partners support these changes?
正確答案: B
問題3
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?
正確答案: D
問題4
An organization works in a very competitive market. They have grown very fast because they were able to adapt their products and services very quickly as the internal and external conditions changed. To be successful in the long term, they now need to reduce costs and improve efficiency.
Which characteristic should they focus on to achieve this?
Which characteristic should they focus on to achieve this?
正確答案: C
問題5
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
正確答案: D
問題6
An organization is using customer journeys to help it increase market relevance. It monitored the journey taken by one specific user of their product, and made changes to ensure that the user had a great end-to-end experience. It measured average user satisfaction before and after making changes, and found little improvement.
Which aspect of the customer journey does the organization also need to consider?
Which aspect of the customer journey does the organization also need to consider?
正確答案: A
問題7
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
What combination of risk capacity and risk appetite this situation?
正確答案: C
