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Peoplecert ITIL-4-MSF 考試概覽:
| 認證廠商: | PeopleCert / Axelos |
|---|---|
| 考試名稱: | ITIL® 4 專家級：監控、支援與履行 |
| 考試代碼: | ITIL-4-MSF |
| 考試時間: | 90 分鐘 |
| 考試形式: | 選擇題, 閉卷考試, 線上監考 |
| 相關認證: | ITIL 4 Foundation ITIL 4 Practice Manager ITIL 4 Managing Professional |
| 證照有效期限: | 3年 |
| 實際考試題數: | 60 |
| 及格分數: | 65%（39/60） |
| 支援語言: | Chinese, Japanese, Spanish, English, Italian, Polish, Portuguese (Brazilian), German, French |
| 考試費用: | USD 395 / EUR 350 |
| 推薦課程: | 官方 ITIL 4 MSF 訓練課程 |
| 考試報名: | PeopleCert 官方報名 |
| 範例考題: | Peoplecert ITIL-4-MSF 範例考題 |
| 考試方式: | 線上監考 / 於授權考試中心現場應考 |
| 必備條件: | 需具備 ITIL 4 Foundation 認證或 ITIL 4 Managing Professional Transition 認證 |
| 官方大綱網址: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil4-practices-monitor-support-and-fulfil-batch-1-3682 |
Peoplecert ITIL-4-MSF 考試大綱主題:
| 章節 | 權重 | 目標 |
|---|---|---|
| 主題 1: 事件管理 | 20% | - 核心概念、成功要素與衡量指標 - 流程、作業內容與工作流程 - 自動化與工具應用 - 角色、職責與整合方式 |
| 主題 2: 服務請求管理 | 20% | - 履行流程、作業程序與授權機制 - 衡量指標、服務水準協議與客戶體驗 - 概念、請求模型與分類方式 - 自動化與自助服務 |
| 主題 3: 服務台 | 15% | - 目的、目標與價值 - 與其他實務的整合 - 互動管道與溝通方式 - 架構、類型與能力範圍 |
| 主題 4: 簡介與核心概念 | 10% | - 價值與營運效益 - 監控、支援與履行實務的目的與範疇 - 指導原則的應用 |
| 主題 5: 問題管理 | 20% | - 根本原因分析與錯誤管控 - 權宜解決方案、已知錯誤與知識管理 - 問題的辨識、記錄與分類 - 問題與事件的差異、核心概念 |
| 主題 6: 監控與事件管理 | 15% | - 可用性與效能監控 - 事件處理、分類與回應機制 - 監控策略、工具與技術 - 事件、警示與監控類型 |
最新的 Peoplecert ITIL ITIL-4-MSF 免費考試真題：
問題 #1
Which process reviews tools are available for data analysis?
A. Establishing and maintaining approaches
B. Monitoring planning
C. Event handling
D. Monitoring and event management review
問題 #2
A service provider has been utilizing some monitoring and event management capabilities for years, but never had an integrated approach to the practice. Different teams use different monitoring tools to detect and handle events in their areas of responsibility. What should be the FIRST step for the service provider to establish and automate an integrated monitoring and event management practice?
A. Use artificial intelligence to make sense of ambiguous events
B. Ensure decentralized monitoring across the technical teams
C. Use machine learning to detect event patterns
D. Define a strategy for monitoring and event management
問題 #3
Which activity belongs to request fulfillment rather than incident management?
A. Recovering a database
B. Provisioning a new laptop
C. Restoring failed email service
D. Investigating service outages
問題 #4
What output of the 'request fulfilment control' process serves as an input to the 'service request review and optimization' process?
A. User survey results
B. Service catalogue
C. IT asset information
D. Policies and regulatory requirements
問題 #5
A service management team has understood the benefits of value streams and has already mapped the current incident management value stream. What should be the NEXT step for the service management team to take?
A. Adjust the incident management value stream to best practice
B. Analyse the value stream map to identify waste
C. Start eliminating work not connected to the incident management value stream
D. Proceed with major changes to the incident management value stream
問題與答案：
| 問題 #1 答案： D | 問題 #2 答案： D | 問題 #3 答案： B | 問題 #4 答案： A | 問題 #5 答案： B |
104.236.220.* -
真的好意外，我第一次就通過了 ITIL-4-MSF 考試。很感謝我的朋友推薦給我的 VCESoft 網站的考試資料，讓我以非常好的成績通過了ITIL-4-MSF考試。