最新的ITIL 4 Specialist: Create, Deliver and SupportExam - ITIL-4-Specialist-Create-Deliver-and-Support免費考試真題
問題1
A service provider is redesigning its service management system using value stream management and mapping. The service management team is reviewing the role of practices in various value streams. There is an argument about the role of deployment management as software development and service management teams see its role differently. What is the BEST approach to define the role of deployment management practice in value streams?
正確答案: A
說明：（僅 VCESoft 成員可見）
問題2
Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?
正確答案: A
說明：（僅 VCESoft 成員可見）
問題3
Which is an example of a divisional organizational structure?
正確答案: D
說明：（僅 VCESoft 成員可見）
問題4
A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached.
What is the BEST approach to resolve this issue?
A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached.
What is the BEST approach to resolve this issue?
What is the BEST approach to resolve this issue?
A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached.
What is the BEST approach to resolve this issue?
正確答案: C
說明：（僅 VCESoft 成員可見）
問題5
An organization is considering how a new service will be supported when it goes live. There are many teams that will contribute to the support of the service.
Which approach should the organization follow when creating a value stream to support the new service?
Which approach should the organization follow when creating a value stream to support the new service?
正確答案: C
說明：（僅 VCESoft 成員可見）
問題6
Which is a reason why an organization should create competency profiles for each role?
正確答案: D
說明：（僅 VCESoft 成員可見）
問題7
Which is an example of results-based measurement and reporting?
正確答案: B
說明：（僅 VCESoft 成員可見）
