下載最新試用版
1050位客戶反饋
我們對我們的產品非常有信心，所以我們不提供会给客户带去麻煩的產品。
EXIN ITILFND 考試概覽:
| 認證廠商: | EXIN / PeopleCert |
|---|---|
| 考試名稱: | ITIL 4 基礎級認證 |
| 考試代碼: | ITILFND |
| 相關認證: | ITIL 4 管理專業人士認證 ITIL 4 從業者認證 ITIL 4 策略領導者認證 ITIL 4 專家級認證 |
| 及格分數: | 65%（26/40） |
| 實際考試題數: | 40 |
| 考試形式: | 閉卷測驗, 選擇題 |
| 考試時間: | 60 分鐘 |
| 考試費用: | 美元計價，依國家與授權機構而定 |
| 證照有效期限: | 3年 |
| 支援語言: | 義大利文, 荷蘭文, 泰文, 英文, 日文, 德文, 波蘭文, 匈牙利文, 中文, 葡萄牙文（巴西）, 法文, 西班牙文 |
| 範例考題: | EXIN ITILFND 範例考題 |
| 考試方式: | 可選擇線上監考測驗或前往授權考試中心應考。 |
| 必備條件: | 無正式報考資格限制。 |
| 官方大綱網址: | https://www.axelos.com/certifications/itil-service-management/itil-4-foundation |
EXIN ITILFND 考試大綱主題:
| 章節 | 權重 | 目標 |
|---|---|---|
| 主題 1: ITIL 指導原則 | 15% | - 指導原則內容
|
| 主題 2: ITIL 服務價值體系 | 16% | - 服務價值體系的組成要素
|
| 主題 3: 服務管理的四大維度 | 8% | - 四大維度
|
| 主題 4: ITIL 實務方法 | 29% | - 關鍵實務方法
|
| 主題 5: 服務管理的核心概念 | 22% | - 服務管理相關概念
|
| 主題 6: 服務價值鏈 | 10% | - 服務價值鏈各項活動
|
最新的 EXIN ITIL ITILFND 免費考試真題：
問題 #1
Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
A. Do
B. Measure
C. Implement
D. Perform
問題 #2
Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?
A. The IT service continuity management
B. The supplier management
C. The service level management
D. The service catalogue management
問題 #3
Which statement about the known error database (KEDB) is CORRECT?
A. It is maintained by incident management and contains solutions to be implemented by problem management
B. It is maintained by problem management andis used by the service desk to help resolve incidents
C. It is maintained by the service desk and updated with the details of each new incident
D. It is a part of the configuration management database (CMDB) and contains workarounds
問題 #4
Which is an objective of event management?
A. To provided a channel for users to receive standard services that they are expecting
B. To maintain user satisfaction with the quality of IT services
C. To detect changes of state that have significance for management of an IT service
D. To minimize the impact of incidents due to service failures that cannot be prevented
問題 #5
Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?
A. Service level management
B. Change management
C. Incident management
D. Service asset and configuration management
問題與答案：
| 問題 #1 答案： A | 問題 #2 答案： B | 問題 #3 答案： B | 問題 #4 答案： C | 問題 #5 答案： D |
88.170.216.* -
連續用功的複習了三個月，在臨近ITILFND考試的前一個星期，我做了VCESoft考題網的模擬試題，一共做了五次，一開始錯得還比較多，後來漸漸的就好多了。