最新的EXIN ITIL 4 Foundation - ITILFNDv4免費考試真題
問題1
What is the purpose of the 'deployment management' practice?
正確答案: C
問題2
What is defined as an unplanned interruption or reduction in the quality of a service?
正確答案: A
問題3
Which dimension considers data security and privacy?
正確答案: A
問題4
Which of the four dimensions contributes is concerned with service integration and management?
正確答案: D
問題5
Which practice involves the management of vulnerabilities that were not identified before the service went live?
正確答案: B
問題6
Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?
正確答案: A
問題7
Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?
正確答案: C
問題8
Which practice conducts reviews to validate that services are covering the needs of the customer?
正確答案: A
問題9
What is the customer of a service responsible for?
正確答案: C
問題10
Which is a use of the change schedule?
正確答案: A
問題11
What can a service remove from the consumer and impose on the consumer?
正確答案: B
問題12
Which guiding principle recommends using ideas from ITIL, Lean, DevOps, Kanban, and other sources to help drive improvements?
正確答案: B
問題13
Which statement about emergency changes is CORRECT?
正確答案: D
問題14
Which statement about the 'optimize and automate' guiding principle is CORRECT?
正確答案: C
問題15
Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.
A(n) [?] is the cause, or potential cause, of one or more incidents.
正確答案: B
說明：（僅 VCESoft 成員可見）
