最新的CIPS Team Dynamics and Change - L3M4免費考試真題
問題1
A Key Performance Indicator (KPI) states "Measure the effort exerted by the project team to control costs throughout the contract duration." Is this KPI appropriate for measuring the management of contract costs?
正確答案: C
問題2
Where there is transformational change coupled with a rapid rate of change ('big bang'), is this:
正確答案: A
說明：（僅 VCESoft 成員可見）
問題3
Which two of the following are personality traits?
正確答案: C,D
說明：（僅 VCESoft 成員可見）
問題4
Thinking about the PESTEL model, under which category would climate change most suitably fall?
正確答案: A
說明：（僅 VCESoft 成員可見）
問題5
Continuous improvement - making small changes in operations and activities in a never-ending way - is called in Japanese:
正確答案: D
說明：（僅 VCESoft 成員可見）
問題6
The Mendelow matrix deals with:
正確答案: B
問題7
Which of the following could be sent to suppliers under the heading of a 'performance specification'?
* A set of required quality levels
* A set of engineering drawings
* A set of required safety levels and controls
* A sample of the product
* A set of required quality levels
* A set of engineering drawings
* A set of required safety levels and controls
* A sample of the product
正確答案: D
問題8
In the application of price adjustment formulae, which of the following would be acceptable for a supplier to increase its selling price?
正確答案: A
問題9
Which of the following would be suitable key performance indicators (KPIs) for suppliers' performance?
* Ensure you have customer loyalty
* Value or percentage of cost reductions obtained
* Win an award in the next 12 months
* Percentage of on-time in-full deliveries
* Ensure you have customer loyalty
* Value or percentage of cost reductions obtained
* Win an award in the next 12 months
* Percentage of on-time in-full deliveries
正確答案: B
問題10
John is a new procurement manager who has recently joined Smiths Facilities Management Ltd. The company provides maintenance services through the utilisation of subcontractors. It is experiencing a number of issues with its supply chain which has resulted in customer complaints, and John would like to introduce service level agreements (SLA) to some of its key providers. Which of the following should be included?
* How often the service will be provided
* The procedures to be followed to resolve disputes
* The qualifications needed by staff providing the service
* The stock maintained by the subcontractor
* How often the service will be provided
* The procedures to be followed to resolve disputes
* The qualifications needed by staff providing the service
* The stock maintained by the subcontractor
正確答案: D
