最新的Microsoft Dynamics CRM Application - MB2-704免費考試真題
問題1
Your company's support process has the following two business requirements:
- New cases that are marked as high priority automatically move to an escalation stage when first opened. - New cases with no priority move to the research stage.
What should you configure to meet these business requirements?
- New cases that are marked as high priority automatically move to an escalation stage when first opened. - New cases with no priority move to the research stage.
What should you configure to meet these business requirements?
正確答案: C
說明：（僅 VCESoft 成員可見）
問題2
Your company's marketing team attends a conference and collects business cards of attendees who do not already use your services. After the conference, the team enters the information from the cards into Microsoft Dynamics CRM.
You assign the records to the sales team so that the team can decide which products and services align with the attendees' needs.
Which common business scenario in Microsoft Dynamics CRM does this sequence of events depict?
You assign the records to the sales team so that the team can decide which products and services align with the attendees' needs.
Which common business scenario in Microsoft Dynamics CRM does this sequence of events depict?
正確答案: B
問題3
What is the purpose of the business process flow in the opportunity form?
正確答案: B
說明：（僅 VCESoft 成員可見）
問題4
You create an opportunity report by using the Report Wizard. The report returns too many records.
You need to reduce the number of records returned by the report.
Which two actions should you perform? Each correct answer presents a complete solution. Choose two.
You need to reduce the number of records returned by the report.
Which two actions should you perform? Each correct answer presents a complete solution. Choose two.
正確答案: A,B
說明：（僅 VCESoft 成員可見）
問題5
You create an opportunity view and want to export the fields in the view for further analysis.
You need to ensure the data can be refreshed automatically without requiring the data to be re-exported.
What should you do?
You need to ensure the data can be refreshed automatically without requiring the data to be re-exported.
What should you do?
正確答案: C
說明：（僅 VCESoft 成員可見）
問題6
You are the service desk manager for a large engineering firm. You want to track how many cases are resolved each month by each individual service technician.
Which three items in Microsoft Dynamics CRM do you need to configure? Each correct answer presents part of the solution. Choose three.
Which three items in Microsoft Dynamics CRM do you need to configure? Each correct answer presents part of the solution. Choose three.
正確答案: C,D,E
問題7
You create a case for a customer who requests assistance.
You need to find a Frequently Asked Questions document in Microsoft Dynamics CRM and email it to the customer.
In which location should you look for the document?
You need to find a Frequently Asked Questions document in Microsoft Dynamics CRM and email it to the customer.
In which location should you look for the document?
正確答案: D
說明：（僅 VCESoft 成員可見）
問題8
You identify and create a new case. Your service team's process requires that you hand the case off to another service representative for resolution by adding the case to the service representative's My Active Cases system view.
You need to ensure that the service representative sees the new case in this view.
Which action should you perform on the case?
You need to ensure that the service representative sees the new case in this view.
Which action should you perform on the case?
正確答案: D
說明：（僅 VCESoft 成員可見）
問題9
A staff member at your client organization sends you an email message, inquiring about a product that the client might buy.
After you track the email message, what should you do?
After you track the email message, what should you do?
正確答案: B
